Service Manager - South Korea

About Nearfield Instruments Nearfield Instruments (NFI) is a fast-growing high-tech scale-up. We design, develop, integrate, market, and service advanced metrology systems that enable the world’s leading semiconductor manufacturers to improve production yields and enhance the functionality of their microchips. With a strong and expanding presence in South Korea, including Pyeongtaek and Dongtan, we are continuously strengthening our regional footprint to better support our customers.

Why Nearfield? Broader technical exposure: Go beyond routine service work. Work across different technical challenges, perform true root-cause analysis, and develop an end-to-end understanding of customer issues. Real ownership: Take responsibility, solve complex problems, and see the direct impact of your work. Continuous learning: Build expertise in AFM, semiconductor processes, and advanced troubleshooting through hands-on experience, learning directly from experienced experts at HQ and in the field.

Customer intimacy: Work closely with customers and directly understand their technical needs and challenges. Global exposure: Opportunities for training at our headquarters in the Netherlands, and close collaboration with HQ and international colleagues. Agile culture: Work in a fast-moving environment with open communication and quick decision-making, where you can make a difference.

The Role As Service Manager South Korea, you will lead and scale our local service operations, ensuring world-class support to our customers. You will be responsible for building a strong service organization, driving operational excellence, and maintaining high system performance in the field. In this role you work closely with global Service, Engineering, and Operations teams.

You will play a critical role in strengthening customer relationships and supporting business growth in one of our most strategic markets.

Key Responsibilities

Lead, coach, and expand the South Korea service team (Field Service Engineers and support staff) Act as the primary escalation point for complex technical and customer issues Ensure high system uptime and customer satisfaction through proactive service management Develop and implement service processes, KPIs, and continuous improvement initiatives Coordinate installations, maintenance, and upgrades of advanced metrology systems Collaborate closely with global teams to ensure alignment on service strategy and execution Build and maintain strong relationships with key customers and stakeholders Drive optimization of spare parts pricing and logistics Engage in strategic discussions with customers on service contracts Support the Country Manager in scaling local operations and service capabilities Job requirements Required Qualifications Bachelor’s or Master’s degree in Engineering (Electrical, Mechanical, Physics, or related) Proven experience in semiconductor equipment service or support environments Experience in leading or mentoring technical service teams Strong understanding of semiconductor manufacturing and customer environments Ability to troubleshoot complex technical systems and manage escalations effectively Strong communication and stakeholder management skills Fluent in Korean and English Strong analytical and strategic skills Willingness to travel within South Korea and occasionally internationally What We Offer A collaborative and international working environment Competitive compensation and benefits package Long-term career development within a rapidly growing organization Exposure to cutting-edge AFM and semiconductor technology Strong ownership and opportunities to grow with the business Who Thrives at Nearfield?

Nearfield is particularly suited to people who: Are curious and eager to learn continuously on the job. Enjoy solving complex problems rather than following established routines. Want broader responsibility and ownership of their work. Are motivated by ownership rather than structure. Are self-motivated and comfortable working in a growing organization.

Enjoy working directly with demanding, high-tech customers and stay composed under pressure. Want exposure to an international team and opportunities to work closely with colleagues in Europe. Are excited by challenges, change, and the opportunity to help build something. Compensations & Benefits Commuting allowance Holiday allowance (Lunar New Year / Chuseok) Business travel support, including daily allowance, transportation, and communication costs Annual health check-up support Family event leave Interview process

1. CV screening
2. Recruiter screening interview
3. Technical interviews (2 - 3 rounds)
4. Final interview