Operations Support Technician

The Operations Support Technician provides IT technical support to Banner’s Production and Warehouse Distribution team. Printers/scanners/desktops/laptops/terminals and supporting client-based operating systems and productivity software.

Hardware/Software support includes troubleshooting and diagnosing repair to be done on many types of equipment. Work will be assigned and tracked through an internal ticketing system. Issues outside of the technician’s scope must be communicated clearly and effectively to the proper contacts within the IT infrastructure via several forms of communication.