Dir-Contact Center Ops

Under the leadership of the VP of Corporate Marketing, this position is responsible for managing and controlling all Marketing Contact Center day to day functional operations. Responsible for actively communicating service trends and systematic issue resolution across all functions for Holiday Inn Club Vacations, Inc.

Provides input and feedback to internal clients and external 3rd party clients. Implements strategic and long-term plans for Contact Center Operations to include expense budget and tracking, trend analysis, representation for development and feedback related to new programs, project implementations and communication.