Customer Service Representative - Immediate Openings - Earn up to over $3000 in Bonus Incentives

Job Details: Job Location: Strategic BPO Solutions

• Maximus
• Winchester, KY, Position Type: Seasonal, Education Level: High School, Salary Range: $15.38Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Admin
• Clerical, Customer Service Representative (CSR) StratBPO Call Center
• Winchester, Kentucky Work Location: Onsite Classification: Non-exempt, eligible for overtime pay in accordance with applicable law Make a difference with every conversation Do you enjoy helping people, solving problems, and making complicated information easier to understand? Join StratBPO as a Customer Service Representative and help individuals and families navigate their health coverage options through the Affordable Care Act (ACA) Health Insurance Marketplace. As a CSR, you will serve as a trusted first point of contact for callers seeking answers and assistance. Your patience, clear communication, and attention to detail will help people understand their next steps and feel supported throughout the process. This role offers an opportunity to put your customer service skills to meaningful use while building knowledge through ongoing training and coaching.

What you will do

Answer inbound calls, listen carefully, and respond to questions and concerns with patience, empathy, and professionalism. Help each caller feel heard, respected, and informed. Guide callers through Marketplace processes: Assist with applications, enrollment, account updates, eligibility notices, and general coverage questions using approved resources and procedures.

Explain next steps in clear, understandable language. Resolve concerns and connect callers with resources: Identify the caller’s needs and work toward resolution during the initial call whenever possible. Refer insurer-specific questions or issues outside your scope to the appropriate resources. Escalate complex concerns and communicate follow-up expectations accurately.

Protect confidential information: Follow applicable Centers for Medicare & Medicaid Services (CMS) requirements, privacy and security standards, and company policies, including HIPAA requirements where applicable. Complete required identity verification and safeguard personal information. Maintain accurate records: Document caller interactions, questions, actions taken, and resolutions in the customer relationship management (CRM) system and other designated databases.

Enter and update information with care and precision. Continue learning and improving: Participate in training and coaching, stay current on program updates, and apply feedback to strengthen service quality. Work toward established attendance, quality, and performance expectations while maintaining accurate and respectful service.

What helps you succeed Clear verbal and written communication, with strong listening skills. Empathy and patience when assisting people with different needs and backgrounds. Comfort using computers, entering information accurately, and navigating multiple systems during a conversation. Sound judgment, problem-solving skills, and attention to detail.

Dependability, teamwork, and a willingness to learn and apply feedback. Bring your skills. Help someone move forward. Experience helping customers in retail, hospitality, administrative support, or other service settings can provide valuable skills for this role. If you take pride in helping others and are ready to contribute to a team serving individuals and families, we encourage you to apply for the CSR position at StratBPO.

Qualifications

High School diploma or GED required 3-months or more experience in a call center or customer service environment preferred. Previous experience with computers, phone systems, and headsets preferred. Successfully pass pre-employment (post offer) background check. Handling incoming and outgoing calls with patience, tact, and courtesy.

Enter information into computer database as required, while following instructions and conducting a scripted interview. Attend meetings and trainings to maintain current client information on regulations, policies, and procedures. Escalates calls to supervisor when necessary and appropriate. Adheres to client-specific policies including, but not limited to, confidentiality and privacy.

Tracks call-related information for auditing and reporting purposes Provides feedback on call issues related to downtime and/or training issues Contribute positively to a work environment that is flexible, adaptable, and team based Provide, receive, and seek feedback in a positive manner to encourage team building Participate in the development and attainment of team and operational goals Be respectful and courteous while working in a fast-paced work environment Maintain a positive attitude about workloads and expectations