Client Services Level 4 Lead

The Client Services Level 4 Lead at Arhaus is responsible for leading and managing the Client Services team to ensure exceptional customer service and satisfaction. This role involves coaching and developing a team of call center agents, overseeing daily operations, and handling escalated customer issues, while focusing on service quality and efficiency.

The Lead will work closely the Client Services Floor Manager and other departments to ensure a seamless customer experience and support the overall goals of the company. This role is located onsite at our Corporate Office / South Building in Boston Heights, OH.