Digital Content Manager

We are currently looking for a Full Time Digital Content Manager to join our Riverwind Digital Content Team team located at Riverwind Casino. Summary: Leads the strategic direction, development, and execution of digital content across all Riverwind Casino digital platforms. Oversees the creation and deployment of dynamic, engaging content across mobile applications, websites, social media platforms, and internal digital signage.

Responsibilities

• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency * Completes all training and development requirements and participates in continuing education opportunities * Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types

• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards * Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area * Leads and manages digital content strategy across all Riverwind Casino digital channels, including mobile applications, website platforms, social media channels, and internal digital signage * Oversees the graphic design team and provides direction for creative development, design execution, and project completion * Creates, manages and maintains the graphics production calendar to ensure projects are completed on schedule and aligned with marketing priorities * Executes project management and oversight to ensure both internal stakeholders and external partners are satisfied with project outcomes * Coordinates workflow and project timelines to ensure the most efficient turnaround of marketing materials * Plans and schedules team workloads to maximize productivity and meet departmental deadlines * Works collaboratively with internal departments to develop engaging digital campaigns and marketing assets * Partners with external agencies, vendors, and technology providers to implement digital initiatives and platform enhancements * Identifies and recommends digital tools, platforms, and technology that enhances content delivery and guest engagement * Ensures all digital content aligns with brand standards and supports overall marketing and business objectives * Monitors digital trends and emerging technologies to continually improve Riverwind Casino’s digital presence and brand authority * Mentors graphic design staff to support professional growth and creative excellence * Exercises full supervisory and decision-making authority in the department, including the hiring, promoting, evaluation, and terminating personnel * Manages overall development and job performance by coaching, counselling, and disciplining employees * Provides guidance on creative direction, project priorities, and execution standards * Fosters a collaborative environment that encourages innovation and efficiency * Performs all other duties as assigned Competencies: Essential: * Ability to manage multiple concurrent projects with competing deadlines * Able to follow instructions, both written and oral * Able to adhere to all scheduling and attendance requirements * Honesty, truthfulness, reliability, accountability * Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines * Knowledge of data analytics, performance measurement and ROI tracking across digital and traditional marketing channels * Knowledge of multimedia production equipment and software, including Adobe Creative Suite or Final Cut Pro * Knowledge in working with content and document management systems * Knowledge of management reporting and analysis tools/systems * Ability to think strategically * Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management Skills: Essential: * Strong communication and collaboration skills across technical and non-technical teams * Customer service skills * Experience presenting creative ideas and pitching clients * Must be familiar with the Microsoft Office Suite of products * Advanced project management skills Experience: Essential: * 2 years directly related experience Education: Essential: * High School, GED or Equivalent * Bachelors Degree in directly related field Credentials: Essential: * Pass general background check * Gaming license or permit as required by assigned position * CN Core Leadership Level 1 * Participation in Fast Track Leadership Training program Working Conditions: Essential: * Works in an office setting * Casino * May work where cigarette smoking occurs * Bright and Flashing lights * Fast-paced environment * Noisy * High traffic area where people may congregate * Use computer up to 75% of shift * Sitting up to 75% of shift * Standing up to 25% of shift * Walking up to 25% of shift * Requires grasping, repetitive motions, manual dexterity, and hand-eye dexterity * Listening and hearing ability * Visual acuity for detail, distance, color, depth perception * Sometimes lift and or carry up to 25 lbs * May work evenings, weekends or holidays * Pass pre-employment drug test Training *It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training. Mission, Vision & Core Values Mission: *To enhance the overall quality of life of the Chickasaw people. Vision: *To be a nation of successful and united people with a strong cultural identity. Core Values: *The Chickasaw People *Cultural Identity *Servant Leadership *Selflessness *Can Do Attitude *Perseverance *Stewardship *Trust and Respect *Loyalty *Honesty and Integrity *Teamwork