Senior Business Systems Analyst

Senior Business Systems Analyst Employment Type: Onsite Annexa is currently working with D.C. Government's Office of Unified Communications and are seeking a Sr. Business Systems Analyst that will support in modernization, Public-Saftey technologies, and mission critical systems. This position will lead enterprise requirements, process redesign, and IT initiatives for DC's 911/311 operations.

Responsibilities

Formulate and define systems scope and objectives based on user needs and a comprehensive understanding of business systems. Devise or modify procedures to solve complex problems considering system limitations, operating time, and desired results. Provide consultation on complex projects and contributes as a senior-level specialist across phases of systems analysis.

Lead requirement development sessions to gather detailed business and functional requirements. Analyze existing workflows, processes, and system configuration to identify improvement opportunities and modernization needs. Develop business process models, use cases, workflow diagrams, and documentation to support system design and decision making.

Translate business and operational requirements into clear, actionable technical specifications for OUC-IT teams. Evaluate system capabilities, performance data, and user feedback to recommend system enhancements or process modifications. Support testing activities including test plan development, test case creation, user acceptance testing, and issue tracking.

Coordinate with cross-functional stakeholders to ensure alignment between operational needs, technical solutions, and project goals. Assist in the development of standardized tools, templates, documentation framework, and reporting dashboards. Support change management activities including training documentation, stakeholder communication, and workflow transition support.

Conduct impact assessments to determine effects of system changes on users, processes, and integrated systems. Support data validation, data mapping, and data quality reviews to ensure accuracy and consistency across platforms. Prepare reports, presentations, and recommendations for leadership based on analysis, findings, and project outcomes.

Required Skills

11+ years of experience with Software Development Lifecycle. 11-15 years of experience with Business systems analysis or IT project support. 11+ years of experience with workflow analysis and enterprise process improvement. 11+ years of experience with workflow and process- mapping tools (Visio, etc). 11+ years of experience using case development and process modeling.

11+ years of experience with multitask-holder coordination. 11+ years of experience with testing and UAT support. 11+ years of experience with data validation, mapping, and quality review. 11+ years of experience with change management support. 11+ years of experience with reporting, dashboard creation, and presentations.

Bachelors Degree in IT or related field or equivalent years of experience. Desired Skills: Experience with public safety or high-availability systems.