Desktop Support Associate

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Work Requirements: This is a hybrid model role, requiring employees to work from the office 2 days per week. Work Location

• New Delhi The position follows a five-day workweek, Monday through Friday. Flexible Working Hours. Desktop Support Associate Key Technical Skills OS Support: Windows 11, macOS, Windows Server fundamentals Hardware Troubleshooting: Laptops, desktops, Mobile Devices, printers, peripherals — Setup, configuration, and diagnosis Active Directory & Networking: User account management, Group Policy basics, DNS/DHCP fundamentals, TCP/IP troubleshooting Endpoint Management Tools: Microsoft Intune, SCCM, or similar MDM tools Ticketing Systems: Help. Desk, Service. Now, Jira Service Desk, or similar (incident/request management) Email & Collaboration Tools: Outlook, M365 suite, Teams troubleshooting Remote Support Tools: Go. ToAssist and Remote Desktop Imaging & Deployment: OS imaging, application packaging/deployment Basic Security Practices: Antivirus/EDR tools (e.g., Crowd. Strike, Rapid7), patch management, encryption (Bit. Locker) VPN & Remote Access: Configuration and troubleshooting for remote users Asset Management: Hardware/software inventory tracking, license management Endpoint Detection & Response (EDR): Crowd. Strike, Microsoft Defender, Rapid7 SIEM Tools: Rapid7 — log analysis and correlation Identity & Access Management: Entra ID (Azure AD), MFA, Conditional Access, PAM Network Security: Firewalls, IDS/IPS, VPN, network segmentation Vulnerability Management: Qualys, patch management processes Cloud Security: AWS/Azure security controls, IAM policies, security groups, cloud-native security tools Incident Response: Threat detection, containment, forensic analysis, root-cause investigation Scripting/Automation: Power. Shell for security automation Phishing & Email Security: Proofpoint, Mimecast, or similar Penetration Testing Basics: Understanding of common attack vectors (OWASP Top 10, etc.) Threat Intelligence: Monitoring for emerging threats, IOC analysis Job Description Summary Provide L1/L2 technical support for desktops, laptops, and peripherals Handle onboarding/offboarding — device setup, access provisioning, deprovisioning Troubleshoot hardware, software, and connectivity issues (in-person and remote) Manage IT asset inventory and coordinate procurement/replacement Support incident handling for lost/stolen devices, data wipes, and reimaging Escalate complex issues to L3/infra/security teams as needed Maintain documentation (SOPs, troubleshooting guides) Ensure compliance with IT security policies (patching, encryption, endpoint protection) Monitor security alerts (SIEM/EDR) and investigate potential threats/incidents Lead incident response for security events (e.g., phishing, malware, unauthorized access, stolen devices) Manage vulnerability assessments and coordinate remediation with Infra/Dev teams Implement and maintain security controls (firewalls, endpoint protection, access policies) Conduct security reviews for new systems, applications, and cloud deployments Ensure compliance with security policies, frameworks, and regulatory requirements Collaborate with IT/Infra teams on patching, hardening, and risk mitigation Maintain incident documentation, run post-incident reviews, and improve security posture continuously