IT Supervisor

Join our dedicated team at Community Interface Services as a full-time IT/Systems Supervisor and unlock a rewarding opportunity based in our Vista office. We offer engaging and challenging work, professional development and career growth, competitive pay and benefits, and the opportunity to make a meaningful difference in your community.

Our Mission

Community Interface Services is a non-profit organization that has empowered people with intellectual and developmental disabilities since 1983. Our mission is to provide quality, individualized, community-based support and training in employment, community living, and financial management services.

Key Responsibilities

You will lead a team of internal specialists and external vendor partners to support our three locations in Vista, Carlsbad, and Kearny Mesa. Areas of oversight include:

• Technology and Systems Strategy

• Conduct environmental scanning on new technology/systems and potential threats and advise on overall technology/systems strategy for the agency

• Evaluate technologies and systems and make recommendations about overall value, considering benefits, costs, and alignment with Agency mission and goals

• In partnership with the CIS leadership team, create an integrated IT/Systems strategy that supports the agency in accomplishing its mission

• Day-to-Day Operations

• Ensure the Agency's IT and technology systems are functioning effectively and efficiently

• Assign responsibilities and projects to internal IT/Systems staff and external partners as appropriate to ensure all needs are met and that there is sufficient cross-training and redundancy to mitigate against risks

• Review systems, policies, and procedures and continuously seek new ways to improve the effectiveness and efficiency of IT/Systems operations

• Develop continuity and disaster recovery plans

• Ensure all procedures and access are thoroughly documented and that the IT manual is kept up to date

• Security

• Establish, update, and enforce organization-wide cybersecurity policies, access controls, and incident response plans to safeguard sensitive data

• Oversee the deployment and continuous monitoring of core security infrastructure, including firewalls, endpoint detection, multi-factor authentication (MFA), and patch management routines

• Monitor adherence to relevant security policies and data privacy standards; coordinate annual risk assessments or penetration testing

• Design and execute ongoing security awareness programs, phishing simulations, and onboarding training to build a strong culture of cyber hygiene across all departments

• Serve as the primary internal point of contact for security events, leading initial triage, remediation efforts, post-incident reviews, and escalation with third-party incident response partners.

• Direct user lifecycle management (provisioning, role-based access reviews, and offboarding) to maintain strict access limits across cloud platforms and internal databases

• Assist in completing the annual cybersecurity insurance application and ensure compliance with industry and insurance requirements for security

• Project Management

• Review all IT/Systems requests with the technology team and gain consensus on priorities before taking on new projects

• For approved projects, oversee the development and implementation of project plans; monitor progress to ensure adherence to timeline and budgets

• Purchases/subscriptions/licenses

• With input from team members, forecast needed hardware, software, and service purchases and submit annual budget requests

• Negotiate costs with vendors to obtain the best possible pricing and oversee purchasing; approve day-to-day technology purchases by team members that are within approved budget amounts

• Maintain all technology systems licenses/contracts

• Management/Supervision

• Communicate the agency's mission, vision, and values and promote diversity and cultural competency

• Set clear expectations, monitor progress, and provide timely and effective feedback and recognition

• Address performance challenges quickly and directly, taking follow-up action as needed (e.g., performance memos)

• Help staff members solve problems and overcome barriers; provide effective training and coaching to help staff develop new knowledge and skills

• Lead effective and engaging meetings and trainings, ensuring attendance and participation

• Conduct career and performance conversations and performance reviews

Why you will love working at Community Interface Services!

As a Top Workplace voted by the San Diego Union Tribune for seven years running, Community Interface Services strives to be an inclusive, supportive work environment. This is a salaried, exempt position with starting pay of $5980/month. In addition to our competitive wages, we offer a wide variety of benefits such as:

• Low-cost Medical, Dental, Vision, and Life insurance plans

• Employee Assistance Program (EAP)

• Section 125 Plan/Flexible Spending Account

• Paid initial and ongoing training

• Professional development and internal promotion opportunities

• Company-issued iPhone

• Paid holidays and Paid Time Off (PTO)

• A unique retirement fund that we contribute to

• And so much more!

Success Factors

The successful candidate will have:

• A bachelor's degree in computer or data science or related field, or an equivalent combination of education and experience as determined by Community Interface Services

• Proven experience in leading successful technology or systems projects

• Strong leadership, communication, problem solving, and decision-making skills

• Experience leading and supervising others

• Philosophy and values aligned with our mission

• A California driver's license, motor vehicle insurance, a safe driving record, and a vehicle in safe working condition

Make Your Move

Are you ready to take the next step in your career? Apply now on our mobile-friendly application.