Specialist, Operations Excellence

Main Purpose of the Role: To act as the Subject Matter Expert (SME) for assigned business processes and systems, ensuring stable day-to-day operations, effective user support, successful system enhancements, and continuous process improvement. The role acts as a key link between Operations, Super Users, Product Teams, and IT to maximize business value, system performance, and user adoption.

Key Accountabilities: Provide first-line business and system support across key operational systems, including Microsoft Dynamics 365 (AX), SAP, WMS (Hardis), TMS (Centiro), IIS, and related distribution systems. Investigate, troubleshoot, and resolve system and process issues in collaboration with technical support teams.

Support system enhancement initiatives, including requirements gathering, UAT, deployment, and Hyper. Care activities. Drive process standardization, automation, and continuous improvement initiatives. Partner with business stakeholders, Super Users, Product Teams, and IT to identify improvement opportunities and promote solution adoption.

Facilitate user training and knowledge transfer activities. Develop and maintain SOPs, work instructions, training materials, and knowledge documentation. Create and maintain operational reports, dashboards, and performance metrics. Act as the business representative and SME in local and global projects. Promote knowledge sharing, cross-training, and business continuity across the SME network.

Perform other duties and assignments as required.

Qualifications

Bachelor's Degree in Information Technology, Logistic & Supply Chain Management, Industrial Management, Engineering or related field A minimum 3 years of experience in operations management, project management, or related field Can work independently with high degree of accountability Self Driven Be ambitious and goal oriented & driven by development both personally and professionally.

Presentation & Facilitation skills Knowledge of Project feasibility analysis would be a plus Fast learner Problem solving skill is needed Ability to identify the area of improvement in the process and their own skills Ability to research on topics by oneself Open minded and listen to the other people's feedback Perform as an Ideal Team Player and an effective Leader Ability to work within and as a team Proficient in using SAP, AX, WMS(REFLEX), TMS(CENTIRO), PowerBI, Microsoft Office packages and data analysis tools.

Good communication in Thai and English