Ops Support Executive, EUC

Responsible for the construction, testing, installation, operations & facility management of client platforms to meet agreed business needs & service levels. Perform troubleshooting for client platform related problems. Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.

Provide timely status updates to relevant parties. Perform service request related to client platforms. Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties. Involve in client platform implementation/upgrade project. Manage client platform implementation/upgrade project.

Perform on research/evaluation of client platform tools. Provide systems related technical advice to customers or project team. Manage client platform management systems. Manage systems changes through change request process & provide status reports to the relevant parties. Perform client platform related presales tasks.

Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design. Ensure service level meet requirement. Propose and implement action plan when required. Established facility management standards/best practices to ensure operation consistency across project/facility management teams.