Case Mgr (MIL) [S], Disability and Leave Services

Purpose The DLS Military Case Manager serves as the single point of contact for Amazon employees experiencing leave of absence or disability events across the U.S. and the rest of the world, providing comprehensive case management services. The DLS Military Case Manager excels at answering questions, understanding employee situations, applying appropriate benefits, and adapting to changing circumstances.

They deliver a connected and trusted case management experience.

Key job responsibilities

Essential Responsibilities The responsibilities fall into several key areas: Case Management & Communication Initiate and respond to Military leave/disability inquiries Provide holistic case management services Deliver updates to employees and stakeholders Calculate payments using system formulas Assessment & Compliance Review Military documentation and adjudicate leaves Ensure compliance with federal/state laws and Amazon policies Maintain accurate system records Adapt case management plans to changing needs Problem-Solving & Support Handle sensitive situations Troubleshoot and remove barriers Solve problems with limited information Return-to-Work Facilitate smooth return-to-work transitions Educate managers and business partners Collaboration Partner with third-party administrators, HR, Legal, Payroll, Benefits, and other departments Language-Specific Communicate effectively in English

• Bachelor's degree or equivalent
• Knowledge of Microsoft Office applications including Word and Excel - 2+ years of customer service experience, or Bachelor's degree in business, HR, or a related field - 2+ years of human resources experience
• Experience with Payroll Systems, HRIS
• Experience with Microsoft Office products and applications
• Knowledge of HRIS or Applicant Tracking Systems are preferred Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.