TigerTech Sales Supervisor

University Stores

TigerTech is the University of Missouri’s on-campus technology retailer, providing computers, tablets, accessories, warranties, and related technology products and services to students, faculty, staff, University departments, and other eligible customers. The TigerTech Sales Supervisor coordinates day-to-day TigerTech sales floor activities and supervises part-time student staff to meet sales, customer service, merchandising, and operational goals. The position supports the Associate Director of Technology Sales with inventory management and routine purchasing, and works with the eCommerce Manager, Order Fulfillment, the TigerTech Service Technician, and other UM Stores areas to complete customer orders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Percentages are estimated share of time and total 100%. Technology Sales, Customer Service, and Orders 45% ¦ Provide knowledgeable technology sales help and maintain strong customer service standards on the TigerTech sales floor. ¦ Answer customer questions and coordinate customer, web, departmental, and special orders, making sure required information and documentation are complete and accurate. ¦ Verify customer eligibility when required, and work with the eCommerce Manager, Order Fulfillment, and other UM Stores areas to resolve order issues. ¦ Keep current on technology products, warranties, UM Stores programs, and applicable University procedures. Student Staff Supervision and Training 20% ¦ Supervise and train part-time student employees: create schedules, coordinate coverage, monitor attendance and performance, and provide day-to-day direction. ¦ Interview, orient, train, and evaluate student employees; set clear expectations, give ongoing feedback, and recognize good work; train staff on products, service standards, and point-of-sale and inventory systems. ¦ Cross-train staff and shift assignments to meet workload priorities. ¦ Review student timesheets and leave requests for accuracy before approval by the Associate Director of Technology Sales, following University leave policies and FLSA requirements. ¦ Refer payroll, disciplinary, and other personnel matters that require management authority to the Associate Director of Technology Sales. Sales Floor and Merchandising 15% ¦ Keep the sales floor organized and presentable, with current products, displays, demo devices, and signage, following the merchandising standards set by the Associate Director of Technology Sales. ¦ Support promotional activities, and communicate product and operational needs to the Associate Director of Technology Sales. Inventory and Purchasing Support 10% ¦ Review sales and inventory levels, identify replenishment needs, recommend order quantities, and complete routine reorders as assigned by the Associate Director of Technology Sales, who holds buying authority for technology. ¦ Communicate product availability and order status with established vendors as assigned, and give input on new products and customer demand. Operations and Collaboration 10% ¦ Follow UM Stores loss prevention and cash-control standards set by the Associate Director of Operations, work with the Operations Manager on daily cash procedures for TigerTech registers, and report concerns to the Associate Director of Technology Sales. ¦ Work with the TigerTech Service Technician, the marketing strategist, vendors, and other University partners to serve TigerTech customers. ¦ Refer financial decisions, significant purchasing decisions, pricing exceptions, and other matters outside the position’s authority to the appropriate manager or department.

Normal scheduled hours are Monday through Friday 8:00 am to 5:00 pm with occasional evenings and weekends

High school diploma or equivalent and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary

¦ Experience selling technology products, ideally Apple and Dell. ¦ Experience supervising or training student or part-time employees. ¦ College or university retail store experience. KNOWLEDGE, SKILLS, AND ABILITIES ¦ Current knowledge of computers, tablets, accessories, and warranties. ¦ Customer service and consultative selling. ¦ Scheduling, training, and directing student staff. ¦ Point-of-sale and inventory systems. ¦ Accuracy with orders, documentation, and inventory data. ¦ Clear communication with customers, staff, and vendors.

Salary Range: $19.00 - $21.00 per hour Grade: GGS 007 University Title: Senior Retail Sales Associate. Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Employment visa sponsorship is not available for this position.

Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours’ drive from St. Louis and Kansas City, Columbia is Boone County’s largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.