New Loans Team Lead

Sales Team Lead – Bilingual (English/Spanish) GenesisBPO | Polanco, CDMX | On-site | Full-time Schedule: Monday–Friday, 8:00 AM–5:00 PM (7:00 AM–4:00 PM during U.S. daylight saving time). No evenings, no weekends.

About the Role

You’ll lead a team of bilingual sales agents selling same-day-funded loans to U.S. applicants. Reporting to the New Business Manager, you’ll own the day-to-day performance of the sales floor: speed to contact, conversion, funding quality, and agent development. This is a leadership role, not a senior agent role. You’ll make decisions, hold people accountable, and coach your team to improve.

Compensation

& Benefits Base salary: $25,000 MXN gross per month Monthly performance bonus Attendance bonus: $2,000 MXN per month Grocery vouchers: 10% of base salary after the 90-day probation period Paid training from day one Work-life balance: weekdays only, no evening or weekend shifts What You’ll Own Floor & Lead Management Monitor speed to contact and enforce the contact cadence in real time Identify stuck applications (pendings) and drive them to resolution the same day Track team and individual metrics daily, and act on deviations before they become trends Contribute to process improvements in lead management and the sales process Coaching & Development Run weekly one-on-one coaching sessions with each agent Use QA scorecards to coach specific behaviors: discovery, rapport, asking for the close, and personalized follow-up Support the onboarding and progression of new agents What We’re Looking For Required Fluent English, written and spoken 2+ years in phone sales, lending, or collections, with a proven record of meeting quota 2+ years leading or supervising a sales team in a formal Team Lead, Supervisor, or Coach role Experience coaching from call recordings or QA scorecards Proven ability to manage performance conversations and disciplinary processes Experience handling sensitive or confidential information Nice to Have Exposure to U.

S. consumer lending, loan verification, or underwriting Experience in a BPO serving U.S. clients Bachelor’s degree How to Apply Submit your resume in English . Please include the size of the team you led and the sales metrics you were accountable for.