Senior Manager, Medical Practice

At UK King's Daughters, we’re not just a healthcare facility — we’re a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We’re more than just a place to work; we’re a place to grow, thrive, and contribute to our community. Job Description : Job Summary Ensures smooth workflow by supervising staff, managing administrative functions, and maintaining compliance with policies and regulations.

Develops and implements clinic-specific strategic plans, staff training, and quality assurance programs. Acts as a resource for operational needs, addresses customer satisfaction, and supports enterprise-wide initiatives through collaboration with multidisciplinary teams.

Essential Functions

• Directs daily clinic operations, ensuring efficient workflow, policy compliance, and a safe environment.
• Manages recruitment, orientation, retention, and termination of clinic staff, including performance evaluations and competency assessments.
• Oversees staff scheduling, deployment, and forecasting to meet patient and operational needs.
• Ensures staff competency through training, continuing education, and disciplinary counseling as needed.
• Monitors and analyzes fiscal performance, assists with capital and operating budgets, and ensures cost containment.
• Collaborates with leadership and marketing to develop and implement strategic plans and community initiatives.
• Participates in committees to improve customer service, administrative policies, and patient satisfaction.
• Ensures compliance with all regulatory, accreditation, and research requirements, addresses and resolves customer complaints, manages public relations, and incorporates feedback for improvement.
• Performs other duties as assigned.

Education

Requirement Bachelor’s degree in healthcare administration, business administration, public health, nursing, or a related field Experience Requirement 6-7 years of progressive experience in healthcare administration, nursing, or a relevant area and 2 years of relevant managerial experience An equivalent combination of education and experience may be considered.

All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted. Certifications & Licensures N/A Working Conditions A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time) B. Lifting, pushing, and/or pulling objects over 50lbs:

1. Never C. Standing or walking with objects up to 10lbs:
2. Intermittent (10% - 50% of the time) D. Standing or walking with objects up to 25lbs:
3. Occasional (< 10% of the time) E. Sitting at computer workstation for extended periods:
4. Intermittent (10% - 50% of the time) F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:
5. Occasional (< 10% of the time) G. Repetitive motion:
6. Intermittent (10% - 50% of the time) H. Working at heights above 4 feet:
7. Never I. Working in confined spaces:
8. Never J. Risk of injuries from use of equipment on the job:
9. Occasional (< 10% of the time) K. Job-related travel:
10. Occasional (< 10% of the time) L. Loud noises:
11. Never M. Temperature extremes:
12. Never N. Hazardous chemicals and fumes including waste:
13. Occasional (< 10% of the time) O. Radiation:
14. Never P. Burns:
15. Never Q. Cuts/Punctures:
16. Occasional (< 10% of the time) R. Bloodborne/airborne pathogens:
17. Occasional (< 10% of the time) S. Recombinant DNA or viral vectors:
18. Never T. Combative/violent people:
19. Never U. Animal handling (including carcasses):
20. Never V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A Physical Demands This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; and occasional standing or walking with objects up to 25 pounds, as well as lifting, pushing, and/or pulling objects weighing up to 50 pounds. Also involves some exposure to risk of injury from moving, lifting, or positioning patients, equipment, or materials; and exposure to hazardous chemicals and fumes including waste, cuts/punctures, and bloodborne or airborne pathogens. Additional Job Descriptions N/A Department : Medical Practice Management Shift : Day (United States of America) Time Type : Full time Address : 2201 Lexington Avenue City, State : Ashland, Kentucky