Deputy Collector Delinquent Accoutns

2026 Saline County Deputy Collector Delinquent Accounts Deputy Job Description Exempt: No Department: Delinquent Business Accounts Manager Reports To: Benton Office Manager Location: 215 N. Main, Suite 3, Benton, AR 72015 Safety Sensitive: No GENERAL DESCRIPTION OF POSITION This position assists the Delinquent Accounts Manager with collecting delinquent taxes on business personal, mobile homes, and personal property.

Primary job duties will consist of phone calls, emails, text messages, and delinquent postal mail. Research will be a major component using various software programs. This position will assist in the process of blocking accounts, filing Certificate of Indebtedness, filing claims against Income Tax Setoff, and Notices of Distraints.

Daily they will assist taxpayers, answer phone calls, post tax payments, and assist the front counter as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Make collection phone calls and send text/email reminders to taxpayers regarding delinquent accounts. Communicate with taxpayers in person, by phone, mail, and email, answering questions and explaining delinquent account procedures within the scope of authority. Maintain accurate records of taxpayer communications, research findings, and collection actions in databases and spreadsheets.

Prepare routine reports and updates for the Delinquent Accounts Manager on collection activities and taxpayer responses. Assist in preparing, reviewing, and mailing delinquent collection letters and statements using approved templates issued by Delinquent Accounts Manager, ensuring accuracy of taxpayer details before distribution.

Place county blocks on delinquent taxpayers under the direction of the Delinquent Accounts Manager. Review override reports from State Revenue as assigned and assist with contacting taxpayers to collect delinquent taxes. Research returned mail and postal change-of-address records to locate taxpayers. Assist with preparing debt setoff claims for delinquent accounts, ensuring accuracy and proper documentation.

Provide general clerical and administrative support to the Delinquent Accounts Manager, including data entry, scanning, filing, and document preparation. Handle sensitive taxpayer information with discretion and professionalism. Provide courteous, professional, and efficient customer service to the public in person, by phone, and in writing, remaining calm and composed during difficult or high-stress situations.

Use active listening and de-escalation techniques to resolve concerns and maintain a positive experience for taxpayers. Accurately process payments received in person, by phone, and by mail while maintaining and balancing an assigned cash drawer. Print and provide receipts, tax statements, and historical account records as requested, while reviewing account history and verifying and updating taxpayer information accurately and in a timely manner.

Issue and verify tax clearances for vehicle tag renewals. Demonstrate strong verbal and written communication skills to explain county policies, procedures, and state laws clearly and respectfully. Collaborate professionally with other county departments, state offices, and local agencies. Be available for overtime work during peak collection seasons and critical deadlines.

Ability to work at the Bryant office when needed, based on staffing or operational requirements. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

High School Diploma or GED plus knowledge of a specialized field (however acquired), such as basic accounting, customer service communications etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 2 years related experience and/or training, minimum of 2 years of cash handling experience, customer service training or certification, proficient typing and data entry skills.

COMMUNICATION SKILLS Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature. REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS Certification in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), High School Diploma or equivalent, minimum of 2 years of related work experience, minimum of 2 years of cash handling experience, customer service training or certification, proficient typing and data entry skills.

SOFTWARE SKILLS REQUIRED Intermediate: 10-Key, Accounting, Alphanumeric Data Entry, Database, Spreadsheet, Word Processing/Typing USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS Regular use of complex machines and equipment (desktop/laptop computer and software). WORKING CONDITIONS Continuously exposed to one or two elements such as noise, intermittent standing, walking, pushing, carrying, or lifting.

May involve some travel and/or work is at times, in the evening or during the night hours. ENVIRONMENTAL CONDITIONS The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. PHYSICAL ACTIVITIES The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and expectations.

Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks. While performing the functions of this job, the employee is regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear; occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; color vision; and peripheral vision. ADDITIONAL INFORMATION The position involves regular and irregular hours needed to perform related duties.

Work hours may be extended during peak collection times, especially during March and October of each year. Needs to have the following: cashing handling proficiency, ability to communicate clearly and effectively, both orally and in written form, expertise in Microsoft Office Suite and working as a team. The duties listed above are intended only to show the various types of duties that will be performed.

The omission of a specific statement of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. All positions within the Collectors office are assigned by the County Collector and/or her representative and are subject to be changed when deemed in the best interest of the office’s operation.

This job description does not constitute an employment agreement between Saline County and the employee and is subject to change by the employer if the need of the employer and requirements of the job change. THE FOLLOWING POSITION IS OPEN IN THE SALINE COUNTY COLLECTOR’S OFFICE: DEPUTY COLLECTOR DELINQUENT ACCOUNTS Starting rate of 38,514 annually for a new hire.

Promotional rate of up to $40,055 for an established employee (an individual who has been a full-time Saline County employee for more than 90 days). EXPERIENCE PREFERRED – Certification in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), High School Diploma or equivalent, minimum of 2 years of related work experience, minimum of 2 years of cash handling experience, customer service training or certification, proficient typing and data entry skills.

This position is scheduled to work Monday/Friday, 8 AM to 4:30 PM with paid holidays off and some evenings required during tax collections time. Bilingual pay of $2,080 is available once proficiency has been established. Group health, dental and life insurance is paid by the County for the employee’s coverage provided the employee obtains a wellness check within the designated time frame.

For retirement, the County contributes 15.32% of the employee’s gross pay per pay period towards their retirement through the Arkansas Public Employees’ Retirement System. Interested applicants for any position may view all job notice postings on the Saline County website under “CAREERS”. To apply for any of the positions, select the position and you will be directed to BambooHR to upload your resume and complete the process.

If you have any questions, please feel free to contact Christy Peterson at 501-303-5658 or [email protected] or Audrey Villegas at 501-303-5701 or [email protected] . POSTED 10/30/2026 THESE POSITION IS OPEN UNTIL 4:30 PM, ON 11/05/2026 OR UNTIL THE POSITION IS FILLED. SALINE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER