Project Support Officer

Job Scopes

• Oversee daily helpdesk operations and ensure compliance with all defined SLAs (e.g., First Call Resolution, email response rates, call attendance).
• Serve as the escalation point for VIP and VVIP support for trading floor users and senior management.
• Govern the Knowledge Base (KB) to improve the first-call resolution rate.
• Coordinate remote support arrangements during severe weather conditions. Job Requirement
• Higher-Diploma / Degree in Information Technology or related discipline.
• Technical proficiency in supporting Windows 10/11, iOS, and client-side peripherals.
• Hands-on experience with IMAC workflows and break/fix resolution.
• Professional demeanor suited for VIP/VVIP and trading floor support.
• Strong communication skills in both written and spoken Chinese and English.
• Working Windows: Mon – Fri, 08:00 to 19:00; Sat, 08:00 to 13:00
• Working Location: Customer Office