Service Coordinator – 2W Rental Business

Service & Repairs Management

• Plan & track Express & Periodic service, breakdown repairs, accident jobs, and refurb for all fleet -2Ws
• Liaise with DriveX workshop, Authorized service centers / popup Service Staton for estimates, and job closure
• Drive TAT: Ensure Service, Pre-Receival Inspection, Pre-Delivery Inspection, Customer experience, Refurb jobs close within Service Level Agreement
• Do post-repair quality check before vehicle goes back on-road Rider Issue Resolution
• Single point for rider-reported issues via app/call/WhatsApp
• Triage issue severity, arrange pickup/drop, provide temp replacement if needed
• Track open tickets to closure and update riders on ETA Compliance & Documentation
• Ensure Insurance, Pollution certificate, Registration, Fitness valid for 100% fleet
• Maintain job cards, invoices, warranty claims, and vehicle-wise service history
• Update vehicle status daily Cost & Inventory Control
• Approve spares replacement: tyres, batteries, brake pads based on km run, age, failure %
• Monitor repeat repairs, and scrap/refurb decisions to control ₹/km cost
• Maintain vendor scorecard and negotiate Turn Around Time (TAT) /cost MIS & Reporting
• Daily: Fleet downtime, open jobs, TAT breach, ETA updates
• Weekly: Inspection failure %, vendor performance, cost per vehicle, repeat complaint %
• Flag trends like specific model failures or service center delays
• Perform other duties and operational tasks as assigned to support changing business requirements and ensure smooth day-to-day operations Requirements Qualifications: Diploma/Graduate. Automobile/Mechanical preferred Experience: 1-3 yrs in 2W service advisor, fleet ops, or bike rental operations Technical Skills: Basic knowledge of 2W ICE/EV - engine, battery, tyres, electricals, Know how to ride a motorcycle with a valid driving license Soft Skills: Strong follow-up, vendor management, good interpersonal skills, teamwork, problem solving skill, continuous learning mindset, rider empathy, sense of urgency Tools: Excel/Google Sheets, ERP/CRM, WhatsApp for Ops