Operations Manager

About Us

We are a well-established commercial cleaning company in Fargo, ND, committed to delivering consistent, high-quality janitorial services to businesses across the region. We value reliability, professionalism, and continuous improvement, and are seeking an experienced Operations Manager to lead day-to-day operations and support growth.

Position Overview

The Operations Manager oversees daily operations, manages staff, maintains client relationships, and ensures service quality and compliance. This leadership role requires a proactive problem-solver who thrives in a fast-paced environment and takes ownership of operational success. The role requires availability for some early evenings and being on-call for evenings; the manager may also be asked to cover shifts when needed.

Key Responsibilities

Oversee daily operations to ensure timely, high-quality service delivery. Manage recruitment, hiring, onboarding, training, scheduling, performance management, and terminations. Create and maintain staff schedules to ensure full coverage and operational efficiency. Serve as primary point of contact for employees and clients; respond to issues promptly and professionally.

Coordinate operational activities with supervisors, crews, and clients. Troubleshoot on-site problems and implement timely solutions. Ensure compliance with company policies and applicable state and federal regulations. Monitor quality standards and client satisfaction; implement improvements as needed. Drive process improvements to support growth, efficiency, and cost control.

Be available for evening on-call duties and cover shifts as required.

Required Skills

& Qualifications Proven management experience, preferably in service-based or operations-driven businesses. Strong problem-solving and decision-making abilities. Demonstrated experience managing employees, teams, and client relationships. Excellent written and verbal communication skills; professional demeanor with employees and clients.

Highly organized with strong scheduling and time-management skills. Comfortable with administrative tasks and interactions with government agencies when necessary. Self-motivated, dependable, accountable, and able to work independently.

Compensation

& Benefits Competitive salary (commensurate with experience). Health and dental insurance. 401(k) plan. Performance-based bonuses and incentives. Opportunity to play a key leadership role with growth potential. How to Apply Please send your resume and a brief cover letter outlining relevant experience Equal Opportunity Employer We are an equal opportunity employer and welcome candidates from diverse backgrounds.