Trainer II

The Trainer II (Crisis Training Coordinator) coordinates, schedules, delivers, documents, and monitors training for employees working in OCHN’s 24-hour, seven-day-a-week Resource & Crisis Center (RCC). This position serves as the primary training coordination contact for RCC programs on the Training Team, working closely with RCC leadership, supervisors, and subject matter experts to ensure staff receive timely onboarding, required ongoing education, and role-specific competency training.

The Trainer II supports compliance with applicable OCHN policies, regulatory and accreditation requirements, and approved curricula while planning training access around continuous crisis operations.

Essential Functions

Under direction: Coordinate and maintain a comprehensive RCC training plan and master calendar for required onboarding, annual, refresher, and role-specific trainings across all shifts and service areas. Schedule instructors, rooms, virtual sessions, materials, and staff enrollment; arrange repeated or alternative sessions to accommodate nights, weekends, holidays, and 24/7 coverage needs.

Deliver assigned instructor-led training independently or with co-trainers, in person or virtually, using approved curricula and adult-learning practices. Coordinate training for Crisis Care, Crisis Residential, Behavioral Health Urgent Care, Sober Support, Mobile Crisis, Crisis Line, and other RCC staff as assigned. Partner with RCC managers and supervisors to develop new-hire learning plans, identify training prerequisites, and verify completion of required training before independent work where applicable.

Maintain accurate records, rosters, attendance, certificates, competency documentation, and other required training evidence. Monitor due dates, expirations, missed classes, and overdue training; provide timely reminders and escalation reports to supervisors and Training leadership. Prepare routine training compliance dashboards and status reports by employee, unit, course, and deadline; support audit and accreditation readiness.

Collaborate with clinical, nursing, medical, safety, security, and other subject matter experts to identify learning gaps and coordinate approved crisis-specific instruction, simulations, and drills. Assist with development, revision, and distribution of training materials, job aids, presentations, and evaluations, subject to established curriculum approval processes.

Evaluate training effectiveness through feedback, completion data, and competency results; recommend improvements and corrective training plans. Communicate schedule changes, cancellations, training requirements, and completion expectations promptly to RCC leadership and staff. Provide training technology and registration support, including virtual learning platforms and learning-management-system troubleshooting within assigned access.

Participate in Training Team meetings, RCC operational meetings, professional development, and other duties as assigned. Job Requirements and Qualifications Education : Desired : Associate degree or two years of college coursework in education, psychology, human development, social work, behavioral health, or a related field.

Preferred : Bachelor’s degree in a related field. Experience Requirements: Required : Have had at least two (2) years of work experience public speaking, trainer or similar position, health educator, or have at least 3 years of experience with the public mental health system. Experience coordinating employee training, scheduling across multiple shifts, maintaining training records, or working in behavioral health, crisis services, or a 24/7 healthcare environment.

Training and Certifications Must be willing and able to complete and maintain OCHN-required instructor qualifications, including MDHHS Office of Recipient Rights Basic Skills Training I and certification as a Recipient Rights instructor, as applicable to assigned training duties. Other instructor certifications, such as Mental Health First Aid, CPI, and/or CPR, may be required based on program needs.

Preferred Requirements: Detailed knowledge of the public mental health system and how services are received in the community mental health sector of that system. Knowledge of the Michigan Mental Health code, Administrative Rules, public mental health policies and procedures. Knowledge and experience of Microsoft Office, Microsoft 365, Adobe Acrobat.

Knowledge of processes and mechanisms for conducting research using multiple forms of electronic media. Job Specific Competencies/Skills: Strong organizational, calendar-management, follow-through, and detail-oriented recordkeeping skills. Ability to coordinate training for rotating shifts without unnecessarily disrupting crisis service coverage.

Effective classroom facilitation, public speaking, written communication, and learner engagement skills. Proficiency with Microsoft 365 (Outlook, Teams, Excel, PowerPoint) and ability to use a learning management system. Ability to monitor compliance data, identify deficiencies, communicate deadlines, and escalate unresolved gaps.

Working knowledge of behavioral health and crisis service settings, with willingness to learn applicable training requirements. Ability to collaborate with clinical and operational leaders while respecting scope of practice, confidentiality, and approved training content. Sound judgment, adaptability, customer service, cultural responsiveness, and ability to manage competing priorities.

Oakland Community Health Network’s Core Competencies: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles.

(Integrity/Building Trust) Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.

(Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

(Communication) Additional Information Regular onsite work at the Pontiac RCC and OCHN’s Troy Admin office is expected; travel to offsite training may be required. Work schedule must flex periodically to provide or coordinate training for night, weekend, and holiday staff; this does not imply continuous on-call coverage.

Work includes office, classroom, virtual, and active crisis-center environments. Must be able to perform the essential functions of the position with or without reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees’ differences.

This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.