Cashier/Crew Member

Description CASHIER/CREW MEMBER Summary/Objective: “At Fresquez Companies, we empower the lives of people by providing authentic, impactful and exceptional experiences (one team member and guest at a time.)" Join the Mac’s Steak in the Rough Team! Serving New Mexico Favorites for Over 70 Years! Looking for a fun place to work where great food, friendly faces, and New Mexico tradition come together?

Welcome to Mac’s Steak in the Rough! Mac’s has been a New Mexico institution since 1949, when Dave McCarty founded the original restaurant in Artesia. In 1960, he brought Mac’s to Albuquerque, and we’ve been a local favorite ever since! Now part of the Fresquez Companies family, we’re proud to serve generations of guests our famous freshly cut and breaded steak fingers, crispy fries, and Signature Taquitas—voted Albuquerque’s Best Taquitas by Alibi magazine year after year!

What Does a Mac’s Cashier Do? Our cashiers are the face of Mac’s! Whether you're greeting guests at the counter, helping customers in the drive-thru, serving as a car hop, or answering the phone, you help create the friendly, welcoming experience our guests know and love. Here’s how you’ll make every visit a great one: Make Someone’s Day!

Greet every guest with a smile, take orders, answer questions, and make each customer feel welcome. Be a Menu Pro! Learn our Mac’s favorites, help guests choose their next craving, and make recommendations with confidence. Keep Things Moving! Fill drinks, process payments, assemble orders, and make sure guests receive everything they need.

Keep Mac’s Looking Great! Help maintain a clean, inviting dining area by wiping tables and drink stations, sweeping and mopping, and restocking straws, napkins, and condiments. Bring Your Personality! Use your listening and communication skills to connect with guests, work as a team, and provide thoughtful service to people with different needs.

What Makes You a Great Fit? We’re looking for friendly, dependable, team-oriented people who enjoy working with others and making guests happy. You don’t have to know everything about Mac’s on day one—we’ll help you learn! What matters most is your positive attitude, willingness to learn, attention to detail, and desire to make every guest feel like a regular.

Why Work at Mac’s? You’ll be part of a New Mexico tradition with a team that values great service, teamwork, and creating memorable guest experiences. At Mac’s and throughout Fresquez Companies, there are opportunities to learn, grow, and build your future! Come serve up smiles, make new friends, and be part of a New Mexico original.

We’ll bring the steak fingers and taquitos—you bring the great attitude! Ready to join the Mac’s team? Apply today and let’s make something delicious happen!

Requirements

• Answer guest questions regarding menu, pricing, and other related questions.
• Operate a cash register.
• Accept payment via cash, credit card, or gift card/certificate and make change when appropriate.
• Balance cash drawer and open and close according to restaurant and cash handling procedures.
• Calculate appropriate discounts to determine price.
• Maintain appropriate portion control according to Fresquez standards.
• Wrap or bag food for guests.
• Take and complete drink orders for guests.
• Food preparation.
• Maintain proper food handling standards.
• Stocks restaurant and lobby area as needed.
• Maintain restaurant cleanliness.
• Other duties as required or assigned.

Qualifications

Must possess a positive, helpful attitude and work well with other team members. Must be able to work unsupervised. Be able to reach, bend, stoop and frequently lift up to 25 pounds. Be able to work in a standing position for long periods of time (up to 8 hours). Must be able to communicate clearly with managers, other personnel, and visitors.

Be willing to follow directions and ask questions for clarification if needed. Skills: Organization, Attention to Detail, Basic Math Skills, Thoroughness, Excellent Listening and Communication Skills, Ethical Conduct, High Integrity, Personal Responsibility and Initiative, Safety Conscious, Cleanliness, Relationship Building General Requirements:

• Strong knowledge and understanding of company and FDA standards, processes and procedures.
• Detail oriented.
• Excellent listening and communication skills. Must be able to articulate well.
• Team Player – Ability to act in a collaborative manner which contributes to creating an environment of respect and professionalism displayed at all times toward management, co-workers, guests, and vendors.
• Professional appearance.
• Effective organizational and time management skills; able to manage multiple priorities.
• Ability to work under pressure and to be flexible and adept at varying and changing demands.
• Able to work at a fast pace in an effective manner.
• Effective interpersonal communication and interpersonal skills with guests and co-workers including bussers, cooks, servers, bartenders, supervisors and management. Work Environment: This job operates in a busy restaurant environment. This role routinely uses a cash register, handles cash, restaurant equipment and appliances. Employees in this role are frequently exposed to hot water, potentially slippery floors, garbage disposals and cleaning chemicals. Noise level is moderate to loud. Physical or Environmental Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position requires constant standing. All positions may require constant, frequent, or occasional: standing, walking, lifting, sitting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, grasping, feeling, talking, hearing, repetitive motions, eye/hand/foot coordination. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Position Type and Expected Hours of Work: This is an hourly position. Scheduled hours vary by restaurant needs, including necessary adjustments made during high and low seasonal changes. Typical days and hours of work for this position are Monday-Sunday 4am-10pm or later (varying shifts). Other days/hours and holidays required as needed or assigned. Required Experience: Cashier, cashier handling, or crew member experience. Knowledge and understanding of relevant food safety and sanitation laws, principles, procedures, and practices. Ability to read and comprehend primary language spoken at the work location. Work Authorization/Security Clearance:
• Satisfactory completion of a pre-employment drug screening.
• Satisfactory completion of a criminal background check.
• Satisfactory completion of a background check in accordance with the Transportation Security Administration (TSA). Language Ability: Ability to read, analyze, and interpret general business rules and technical procedures. Ability to clearly and effectively communicate information and respond to questions from management and team members. Other (Secondary) Responsibilities: ­­Assist with other restaurant functions including other assigned duties as needed. Must be able to fill in as needed. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. ­­ EOE Statement: Fresquez, Inc., Fresquez Concessions, Inc., NM Restaurant Investors Inc., DBA Village Inn, is an equal opportunity employer. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. The policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.