Community Services Project Supervisor

Posting Close Date Applicants must submit their completed application by 11-20-2026 at 11:59 p.m. MST Application and Special Instructions As part of this online application process, all applicants are required to submit an updated resume at the time of application. Applications received that do not contain an updated resume will be considered incomplete and will not be considered further in this recruitment process.

**Positions are funded by recurring Section 8 grant funds. ABOUT THIS JOB Position Specific Summary The Housing Choice Voucher (HCV) Project Supervisor is responsible for overseeing daily operations within assigned functional areas of the HCV program, ensuring compliance with federal regulations and agency policies. This position provides direct supervision to program staff, manages workflow and scheduling, and implements quality control measures to maintain program integrity and performance.

The supervisor plays a critical role in achieving timely processing standards, supporting staff development, and delivering high-quality customer service to program participants and stakeholders. Work is performed under the supervision of the Community Services Manager. This position exercises supervision over Housing Choice Voucher personnel.

Duties and Responsibilities

Supervise, train, and evaluate assigned staff, including conducting performance evaluations and providing ongoing coaching and development. Oversee daily operations within assigned HCV functional areas, ensuring timely and accurate processing of program activities. Ensure compliance with all applicable HUD regulations, agency policies, and program requirements.

Develop and manage staff schedules, workload distribution, and coverage plans to meet operational demands. Implement and monitor quality control processes, including file reviews and corrective action plans. Track and analyze program performance metrics (e.g., timeliness standards, error rates, SEMAP indicators) and take action to improve outcomes.

Serve as a subject matter expert and resource for staff on complex cases, regulatory interpretation, and policy application. Address escalated participant and landlord concerns, ensuring professional and timely resolution. Collaborate with other supervisors and management to improve cross-functional coordination and program efficiency.

Assist in the development and implementation of policies, procedures, and process improvements to enhance program performance. Other duties as assigned. Working Conditions This position operates primarily in an office environment with regular use of standard office equipment and computer systems. The role requires frequent interaction with staff, program participants, and community stakeholders in face-to-face settings.

The position may involve occasional travel for meetings, training, or inspections. Evening and weekend work may be required periodically to meet operational needs, deadlines, or community engagement activities. All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

At least three years of progressively responsible experience in affordable housing programs, preferably within the Housing Choice Voucher program At least three years of experience managing teams of 5 or more Currently possesses Certified Housing Specialist, Housing Quality Standards/NSPIRE, or other industry-recognized certifications Fluent in written and spoken Spanish, Arabic, Chinese, Tagalog, and/or Navajo POSITION DETAILS Job Profile J1432

• Housing Assistance Supervisor To view the full job profile including classification specifications and physical demands click https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent .

Compensation

Grade G106 Hourly Range $24.16 - 36.24 USD The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. Fair Labor Standards Act (FLSA) Non-Exempt Position Type Regular Time Type Department Department Link NA Background Check This position has been designated to require a criminal background check.

The City of Tucson is a Second Chance Employer.

ABOUT US

Benefits

The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind.

Benefits

begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years.

We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship. City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer The City does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status.

If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). ADA Accessibility Complaint Form The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation ; please contact Human Resources at Employee.

[email protected] or 520-791-2619. Recruiter Name Stephanie Vejar (202915) Recruiter Email NA For Human Resources general questions please contact 520-837-4190.