Onboarding Specialist

Job Details: Job Location: FORT MILL Corporate Site

• FORT MILL, SC, Salary Range: Undisclosed, Onboarding Specialist AT A GLANCE: The Onboarding Specialist position is responsible for supporting the day-to-day execution of the onboarding experience for new Memory Makers from pre-employment through self-onboarding and Day 1 activation. This role helps ensure new hires, hiring managers, and internal stakeholders receive timely communication, clear instructions, and accurate follow-up throughout the onboarding process. The Onboarding Specialist partners closely with the Senior Generalist, People to keep onboarding tasks, documentation, communications, and readiness activities organized, compliant, and on track.

A DAY IN THE LIFE

• Support the end-to-end onboarding process for new hires from offer acceptance through Day 1 activation.
• Serve as a day-to-day onboarding contact for new hires and hiring managers by answering onboarding-related questions and providing clear next steps.
• Monitor new hire self-onboarding task completion and follow up with new hires and managers to help ensure required items are completed on time.
• Assist with pre-employment activities, including required documentation follow-up, screening status tracking, I-9 and E-Verify coordination, and readiness checks.
• Prepare and send onboarding communications, reminders, and updates to new hires, hiring managers, People partners, IT, and other stakeholders as directed.
• Support Day 1 activation activities by confirming onboarding completion, start date readiness, and required stakeholder follow-up.
• Monitor the Onboarding email inbox and respond to inquiries in a timely, professional, and service-focused manner.
• Maintain onboarding trackers, checklists, communication logs, and completion reports to ensure work is organized and visible.
• Partner with IT and other internal teams to support new hire readiness, including equipment, access, and first-day needs as applicable.
• Assist with auditing onboarding records and documentation to support accuracy, compliance, and a consistent new hire experience.
• Escalate complex onboarding issues, delays, or stakeholder concerns to the Senior Generalist, People in a timely manner.
• Provide a welcoming and helpful experience for new hires while reinforcing Broad River Retail expectations, culture, and communication standards.
• Support onboarding needs for new stores, new departments, acquisitions, seasonal hiring, or other business changes as needed.
• Ensure compliance with all onboarding processes and maintain a high level of confidentiality, professionalism, and trust.
• Performs additional onboarding-related duties as assigned.

Qualifications

WHAT YOU'LL NEED

• Associate's Degree and 1-3 years of administrative, Human Resources, onboarding, recruiting coordination, or people operations experience OR 3-5 years of relevant administrative or customer service experience.
• Prior experience supporting onboarding, pre-employment, recruiting coordination, or employee documentation preferred.
• Must have strong communication, verbal, and written skills; bilingual is a plus.
• Strong organizational skills with the ability to manage multiple new hire timelines, follow-ups, and deadlines at the same time.
• Intermediate proficiency of Microsoft Office to include Word, Excel, PowerPoint, and Outlook.
• Previous work in a professional environment with multiple levels of an organization.
• Strong attention to detail and ability to follow established processes consistently.
• Customer-service mindset with the ability to create a welcoming and helpful experience for new hires and managers.
• Self-starter with the ability to ask questions, prioritize work, and escalate issues appropriately.
• Ability to use logical reasoning for simple problem solving and process follow-up.
• Ability to perform additional functions that may be assigned at the discretion of management. WORKPLACE ENVIRONMENT:
• Physical requirements such as extended periods of sitting, standing, and walking.
• Monday through Friday work schedule.