Disptacher

Dispatcher – Emergency Air

Chandler, AZ | In-Office $20–$22/Hour + Commission + Overtime Full-Time | Year-Round Work | Full Benefits

Join a Team That Keeps Things Moving

Emergency Air is growing, and we're looking for an experienced, energetic Dispatcher to join our Chandler team!

If you're organized, confident on the phone, thrive in a fast-paced environment, and know how to keep technicians and customers on track, this could be a great opportunity for you.

Our Dispatchers are at the center of our daily operations. You'll work closely with our technicians, managers, and customers to make sure calls are handled efficiently, schedules stay productive, and our customers receive the service they need.

At Emergency Air, we believe in working hard, supporting each other, and having some fun along the way. You'll join a team where your work matters and where there's opportunity to build a long-term career.

Pay & Schedule

Pay: $20–$22 per hour + Commission + Overtime

Available Shifts:

7:00 AM–4:00 PM

10:00 AM–7:00 PM

Monday–Friday

• 1 Week of on call every 6-8 weeks

One mandatory Saturday per month, approximately 12 hours of overtime

Full-time, 40+ hours per week

In-office position in Chandler, AZ

Why You'll Love Working Here

$20–$22/hour + commission

Overtime opportunities

Full-time, year-round employment

Health insurance with an option for 100% company-paid employee premiums

Dental, vision, and life insurance

401(k) with company match

Paid Time Off (PTO)

Paid Sick Time

6 paid holidays

Your birthday off with pay

Career growth opportunities with a growing home services company

Supportive, energetic team environment

And yes—we're known for random food, coffee, and music in the office!

What You'll Do

As a Dispatcher, you'll help ensure our technicians are in the right place at the right time while providing an excellent experience for our customers.

You'll be responsible for:

Dispatching technicians based on customer needs, location, availability, and urgency

Managing and adjusting technician schedules throughout the day

Working closely with managers to maximize technician productivity and efficiency

Communicating with customers regarding arrival times, delays, and scheduling changes

Answering and scheduling incoming service calls

Monitoring technician progress and job status throughout the day

Ensuring technician timecards are accurate and completed properly

Coordinating crossover and follow-up appointments

Responding quickly when schedules change or urgent customer needs arise

Keeping accurate notes and communication within ServiceTitan

Working as part of the dispatch team to keep daily operations running smoothly

What We're Looking For

We're looking for someone who is organized, proactive, customer-focused, and comfortable making decisions in a fast-moving environment.

Our ideal candidate has:

Previous HVAC, plumbing, electrical, or other home-services dispatching experience preferred

ServiceTitan experience required

Strong organizational and multitasking skills

Excellent attention to detail

Strong phone communication and active-listening skills

Ability to stay calm and professional when priorities change

Confidence communicating with technicians, managers, and customers

A positive attitude and willingness to be part of a team

Reliable attendance and dependable transportation to our Chandler office

Requirements

High school diploma or equivalent

ServiceTitan experience

Ability to work a full-time, in-office schedule

Ability to reliably commute to Chandler, AZ

Ability to work one scheduled Saturday per month

Willingness to complete a background check and drug screening in accordance with applicable state and federal law (THC is not screened)

Ready to Join Emergency Air?

If you love connecting with people, thrive in a fast-paced environment, and enjoy being the person who keeps everything organized and moving forward, we want to hear from you.

Apply today and build your career with Emergency Air!

Office Address: 4330 W Chandler Blvd suite 1 Chandler, AZ 85226

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