Lead 2 Housing Case Manager

Job Details: Job Location: Multnomah

• Portland, OR, Education Level: Not Specified, Salary Range: $33.00 - $34.50Hourly, Employment Type: Hourly (non-exempt), 1.0FTE, Full-time. Schedule: 40 hours/week; typically Monday–Friday between 8:00 a.m. and 7:00 p.m., with flexibility required to provide coverage as needed.Location: This position is fully onsite at Quest Center Quest Center SE Portland and Multnomah County housing locations. Travel: Some local travel may be required to meet staffing needs ABOUT THE POSITION: The Lead 2 Housing Case Manager provides additional leadership and operational support in strengthening housing programs, building community partnerships, and improving referral pathways. Works collaboratively with the Manager of Integrated Recovery Services. This position helps identify program needs, support implementation of program improvements, and enhances coordination between Quest services and external community partners.

ESSENTIAL FUNCTIONS

Conduct community outreach to establish and maintain strong partnerships with housing providers, treatment programs, and community organizations to strengthen referral pathways into Quest housing and treatment services Educate community partners about Quest’s housing eligibility, treatment requirements, referral processes, and available services to support appropriate referrals and improve access to care Assist individuals to obtain housing financial assistance Provide housing resources for individuals within the Multnomah County area Apply person-centered principles to build relationships, trust, and rapport with clients Assess client needs with housing and develop goal/action plans accordingly Utilize cultural competency, active listening, and motivational interviewing skills to assist clients in reaching their treatment goals Establish relationships with local agencies for an efficient referral process Collaborate with local agencies to coordinate services Travel with clients to and from housing opportunities and education, as needed Work with individuals to help eliminate housing barriers Complete chart notes for client encounters and submit all program paperwork in a professional, timely manner Working closely with an integrated team Perform other duties as assigned/needed LEAD RESPONSIBILITIES: Oversee Housing Case Management and offer coaching and mentorship to other Housing Case Managers Provide day-to-day leadership, coaching, and mentorship to Housing Case Managers, supporting consistent practices and professional development.

Assist with onboarding and training new Housing Case Managers and reinforcing program expectations, documentation standards, and housing procedures. Support the Manager of Integrated Recovery Services with monitoring workflow, identifying operational challenges, and communicating staffing or program needs. Help coordinate coverage and workload distribution to support continuity of housing case management services.

Assist with communicating and implementing program changes, updated procedures, and service improvements in collaboration with management. Provide feedback to management regarding team performance, recurring barriers, and opportunities to strengthen housing services.

Qualifications

QUALIFICATIONS

& REQUIREMENTS: Experience working with marginalized communities Knowledge about addictions recovery and individualized care Familiarity with housing resources in the Multnomah County area Ability to manage time and meet deadlines Basic computer and keyboard proficiency using Microsoft Office and Office 365 software To be culturally conscious and work with a diverse caseload Ability to maintain accurate records and necessary paperwork Applicants in recovery from substance abuse must have a minimum of 2 years clean & sober Must adhere to agency's non-discrimination policies Demonstrates ability to build and maintain professional relationships with community partners and external service providers.

Strong communication, organization, and problem-solving skills, with the ability to support team development and program improvement. Ability to take initiative, identify service gaps, and collaborate with management to develop practical solutions. Ability to work collaboratively as a team member as well as independently MORE ABOUT QUEST CENTER: For more than 35 years, our mission has been to provide integrative healthcare services, community, and education to people seeking a wellness-focused approach to living.

We’ve been working hard to help people who are dealing with challenges in their physical, mental, and emotional health. Our goal is to build a welcoming, supportive, and safe community that promotes healing and empowerment. We are more than just a health center – we are a network of compassionate individuals dedicated to providing unique integrated health services.

In the face of challenges like rising opioid-related incidents, lack of affordable housing, and threats to the rights of marginalized communities, we remain steadfast in our commitment to community-centered social justice infused health services. We identify as a culturally and linguistically specific organization serving the LBTQIA2S+ behavioral health center as well as an organization which partners with BIPOC Community based organizations providing integrative health and wellness services Quest Center for Integrative Health is an equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. QUEST BENEFITS: (Full time Employees receive full benefits. Part time employees receive a % based on their FTE Status.)

Comprehensive Health Coverage: Fully paid Kaiser medical, vision, and dental insurance, with options to increase coverage and add dependents. Retirement Savings: 403(b) retirement savings plan with a 1% employer contribution. Generous Paid Time Off: Five weeks of paid time off in the first year, with increases based on tenure.

Student Loan Forgiveness: Eligibility for student loan forgiveness programs. Employee Assistance Program: Fully paid Employee Assistance Program (EAP) through Canopy. Sabbatical Benefit: Two-month, fully paid sabbatical after seven years with Quest. Paid Holidays: Nine paid holidays annually. Professional Development: Annual continuing education budget and $800 in professional training funds.

Hospital Indemnity Insurance: Optional hospital indemnity plan. Voluntary Life and AD&D Insurance: Optional employee-paid life and Accidental Death & Dismemberment (AD&D) coverage. Disability Insurance: Optional employee-paid short-term disability (STD) and long-term disability (LTD) coverage How to Apply: If you're ready to make a positive impact and contribute to our mission, we encourage you to apply!

Please submit your resume and a cover letter outlining your relevant experience.