Customer Quality Manager

Description As part of Neptune's commitment to excellence and continuous improvement, we are adding a Customer Quality Manager to the Quality organization. This role is the customer- and sales-facing side of Quality, working in close partnership with the rest of the Quality organization to ensure every customer-facing quality matter gets a coordinated, professional response. This is a peer function to RMA, Quality Engineering, and Analytics rather than a report to any of them, and works closely with Sales, Legal/Contracts, and Marketing on customer-facing quality matters.