Service Manager (Leasing)

Service Manager for the Leasing Operations

Summary: The Service Manager will oversee our leasing service for the largest fleet of heavy-duty trucks in the state. The ideal candidate will be responsible for managing all aspects of our service operations, ensuring the highest levels of customer satisfaction and operational efficiency. This role involves coordinating maintenance schedules, handling customer inquiries and complaints, and leading a team of service technicians to deliver exceptional service. The Service Manager will also be tasked with developing and implementing service improvement plans, tracking performance metrics, and ensuring compliance with industry regulations.

Essential Duties: • Ensure departmental profitability and strive to meet goals and objectives. • Hire, train, motivate, counsel, and monitor service department staff performance. • Establish and maintain good relationships with customers for repeat and referral business. • Promptly provide estimates and request customer approval for all billable maintenance and repairs • Handle customer complaints courteously and promptly. • Handle after-hours service calls as needed. • Maintain the highest standards of workmanship. • Develop systems for quality checks and lead quality control inspections. • Strive for teamwork and harmony with other departments. • Maintain a repair order system following the "three C's": complaint, cause, and correction. • Ensure units are triaged within 2 hours and repair plans are communicated to customers. • Communicate effectively with all customers, reflecting positively on oneself, the dealership, and the brands. • Maintain required Preventative Maintenance currency of 90% or higher adhering to the assigned PM schedules for each unit and the company PM policy • Perform other duties as assigned.

Qualifications: • 5+ years of relevant experience or education preferred • Must display excellent leadership skills • Required previous supervisory experience • Must have strong work ethic and be committed to extra hours when needed • Must have strong leadership aptitude

• Must have Strong Written and Verbal Communication Skills

Work Environment: The work in the service department involves working in an environment with exposure to moving parts, electrical currents, grease, chemicals, dust, dirt, and various weather elements. Candidates must be able to navigate the workspace efficiently and handle physical tasks that require lifting up to 30 pounds for extended periods. Safety protocols are essential to mitigate risks associated with these exposures. This role demands physical stamina and a keen awareness of surroundings to ensure both personal and team safety.

This position involves frequent travel for meetings at various locations. While having a CDL license is advantageous for roles within our Dealership and Leasing Operations, it is not a mandatory requirement. We adhere to DOT regulations to ensure everyone remains compliant and can utilize a CDL license if available. Depending on your role, you may still be required to operate a heavy-duty truck within property restrictions.

EEO Statement: It is the policy of Kenworth of Louisiana, LLC to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Kenworth of Louisiana, LLC will provide reasonable accommodations for qualified individuals with disabilities.