Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: Our agency opened in April 2001 and is a well-established team of six with a strong reputation for service and consistency. Before becoming a State Farm agent, I had a goal of becoming self-employed and built my background through experience in both banking and insurance. I’m a graduate of UNC Chapel Hill and have been married for 30 years with two adult sons.

Outside of work, I enjoy boating, fishing, and staying active in the community. I’m a charter member and past president of the Holly Springs Rotary Club, have been active in my church for over 20 years, and participate in mission work including the Appalachia Service Project. We also support a variety of local charities.

For our team, we offer PTO, sick days, work-life balance, and support for continuing education and professional development. Our office culture is supportive, experienced, and team-focused. We’re looking for someone who is motivated, positive, and coachable, with a strong commitment to customer service. The ideal candidate is a team player who can also think independently and is passionate about serving the community.

ROLE DESCRIPTION: As {{ job.name }} for {{ account.name }}, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.