RV Park Associate

Job Description

• Answers all inquiries whether directly or on the telephone, providing detailed and accurate information on the RV Park.
• Ensures excellent guest satisfaction that creates return visits through prompt, efficient, and friendly service. Informs supervisors and/or team members from other departments as needed.
• Maintains knowledge and communicates important information about the casino, including shuttle service, promotions, events, V Club benefits, all gaming area locations, restaurants, and VOC information.
• Accurately registers guests into the RV Park management system, and accepts payment as outlined by operational procedures.
• Upon check in, provides guest with information or assistance as needed regarding RV space location, maps, and special offers/coupons available during their stay, special events scheduled, and other Viejas amenities.
• Occasionally drive through the park to promote adherence to safety rules and regulations to protect guests from injury, risks, or hazards. Promptly report safety concerns to Supervisor.
• Operates cash register, gives change, and balances cash drawer at the end of shift.
• Handles and controls all secure assets and functions as required, including verify cash bank, prepare cash report, and follow credit card verification procedures.
• Prepares daily reports, reconciles daily business, balances accounts, and reconciles credit card accounts for management
• Stocks shelves, counters, or tables with merchandise.
• Calculates sales and/or coupon discounts to determine price. Accepts payment and makes change as appropriate.
• Must be present for inventory counts as requested.
• May be required to input new inventory items in system (training provided).
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Performs other duties as assigned.
• Does not provide supervision to others.
• High school diploma or General education degree (GED) required.
• 2 years of cash handling experience.
• Good verbal, written, and interpersonal communication skills.
• Familiar with Microsoft Word and Excel.
• Knowledge of property management desirable.
• Cash register skills.
• Ability to work in a fast paced environment.
• Ability to adjust to and manage change effectively.
• Must be dependable, timely and have high attention to detail.
• Must be flexible to work different shifts, evenings, and holidays.