Rooms Controller

The Rooms Controller is responsible for coordinating daily room inventory, guest room assignments, and pre-arrival planning to maximize guest satisfaction and operational efficiency for a dual-branded Marriott hotel. This position works closely with Front Desk, Housekeeping, Sales, Revenue Management, and Guest Services to ensure all arriving guests, group blocks, VIPs, elite Marriott Bonvoy members, and special requests are properly accommodated.

The Rooms Controller serves as a communication hub, utilizing Lightspeed PMS and Marriott systems to enhance the guest experience before, during, and after arrival.