Bar Service Supervisor - Hospitality

We are now looking for experienced and motivated Bar Service Supervisor's to join our Hospitality Team. This is an exciting opportunity for a passionate hospitality professional who thrives in a fast-paced environment and enjoys leading a team to deliver exceptional service. We’re very proud of our Operations Team here at the Riverside Stadium.

We strive for excellence in the workplace and expect high standards of professionalism and a strong work ethic from our staff, which ultimately delivers a first-class customer experience to our Matchday guests and supporters. As a Bar Service Supervisor, you will play a key role in ensuring smooth delivery of matchday operations, maintaining high service standards, and supporting the overall guest experience.

You will be responsible for supervising bar staff and ensuring compliance with licensing legislation and health & safety regulations.

• Responsible for the operational running of the bar, ensuring that team members are fulfilling their duties efficiently and effectively
• Lead, coach team members to deliver the best possible customer service and guest experience
• Ensure that venues open and close on time, provide supervision and assistance for till and cashing up procedures, stock control and rotation throughout service
• To train, mentor and motivate staff to the required standard.
• Providing excellent customer service
• Ensuring customer billing is accurate and completed in line with company procedures.
• Maintaining high standards of hygiene, health and safety across bar operations
• Proven experience in a supervisory role within a busy bar or hospitality environment
• Have strong leadership and communication skills.
• Understands health and safety and licensing objectives
• Have excellent knowledge of beverages, including cocktails, wine, and spirits.
• Be professional, friendly and positive, with excellent customer service skills along with the ability to remain calm in a fast-paced environment.
• Be effective at managing time and working to deadlines
• Demonstrate good standards of personal presentation.
• Be an enthusiastic team player Candidates must be available available to work on matchdays on weekends and evenings along with supporting events where required Be aged 18+ and be eligible to work in the UK

MFC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. MFC is also committed to the safeguarding of vulnerable groups