Helpdesk Technician

The Helpdesk Technician is responsible for providing excellent technical support and maintenance for internal and client-facing systems, software, and services. This role acts as a Tier 1-2 resource for problem identification and elevated remediation, answering technical questions, providing training, troubleshooting, and following up with users to resolve their computer issues in a complex IT hybrid (on-premises and cloud) environment.

The Helpdesk Technician will also provide regular training workshops to internal staff, covering usability and functionality topics to maximize the efficiency of using HGI business systems and services.