Technician, Field Service

Join a team that values balance, open communication, and your future! Dorner Manufacturing, a Columbus McKinnon Organization, is growing, and we’re looking for people who want more than just a job—they want a workplace where they can thrive. Enjoy a culture that prioritizes your work-life balance, leaders who communicate openly, and a company committed to continuous growth and innovation.

Discover a career where you can make a difference and still make time for what matters most, apply now! Job Summary/Overview The Field Service Technician will assist with field installations, system upgrades, warranty fieldwork and preventative maintenance contract/visits. Some projects will require working with a third-party crew.

Essential Duties and Responsibilities

Travels to customer locations to install, start-up, maintain, modify and troubleshoot. Up to 75% travel. Conducts all on site installation, repair, maintenance, and tasks per job order. Troubleshoots errors or technical problems and determines proper resolutions and recommendations. Determines replacement part requirements.

Prepares detailed trip reports that identifies issues, actions taken to resolve them and recommends next steps. Assists in the preparation and execution of factory acceptance tests and completion of punch lists to achieve shipping approvals as needed. Aids in the assembly, breakdown and crating of systems. Assists field sales in account support.

Builds and maintains lasting relationships with existing accounts. Knowledge, Skills, Competencies, and Abilities Demonstrates product knowledge obtained through experience and hands-on training. Ability to think abstractly to deal with ambiguous/undefined problems. Ability to build relationships with a diverse workforce with a highly developed sense of understanding.

Ability to handle multiple projects at the same time. A team player with exceptional written and verbal communication skills. Strong analytical and organizational skills with attention to detail. Strong Mechanical aptitude. Required Qualifications Ability to read blueprints and plant layout drawings. High School Diploma or Equivalent Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)

5+ years of experience in field service with strong fundamentals in electrical and mechanical. Must have a valid driver license and ability to travel internationally.

Compensation

10% premium on Road Service hours.

Benefits

11 paid holidays Vacation and paid sick time Medical, Dental, Vision insurance, effective day 1 401(k) with company match Paid parental leave Tuition assistance Disability insurance