Customer Service Specialist

SOFMEDICA is one of the leading education-driven Med. Tech groups , with over 30 years of experience in advancing healthcare through innovation and medical education. Today, we have a strong presence across multiple markets, partnering with healthcare professionals and institutions to bring cutting-edge medical technologies closer to patients.

We are looking for a Customer Service Specialist to join our team and play a key role in delivering an excellent customer experience, ensuring smooth daily operations, and building strong relationships with our customers and partners.

Your Role

In this role, you will be responsible for managing customer orders from receipt to processing, verifying contractual documentation, maintaining accurate records in our management information system, and issuing invoices. Your contribution will be essential to ensuring accurate transactions, smooth internal processes, and reliable service to our customers.

Key Responsibilities

Prepare and issue customer invoices for products, ensuring accuracy and compliance with contractual terms and applicable procedures. Maintain and update sales records and related documentation, ensuring completeness, accuracy, and traceability. Support the processing and documentation of imports and purchases of tradable goods, ensuring accurate recording in the company's management information system.

Prepare and issue invoices for services rendered, ensuring accurate documentation and timely processing. Organize, maintain, and archive business documents in accordance with internal procedures and applicable record-keeping requirements. Monitor updates to the Greek myDATA electronic reporting framework and ensure that relevant invoicing and reporting processes are implemented in accordance with applicable requirements.

Requirements

University degree in Accounting, Finance, Economics, Business Administration, or a related field. Previous experience in accounting, finance, invoicing, or administrative support will be considered an advantage. Good working knowledge of Microsoft Office, particularly Excel and Word. Familiarity with ERP systems and the Greek myDATA framework will be considered an advantage.

Excellent command of Greek & English, both written and spoken. Strong organizational skills and attention to detail. Ability to analyze information, prioritize tasks, and meet deadlines. Professionalism, reliability, and a strong sense of responsibility. Good communication and teamwork skills.

Benefits

Competitive compensation and benefits package, including private health and life insurance, Ticket Restaurant & pension plan. Access to professional training and development opportunities. The opportunity to work within an innovative, international healthcare technology environment across multiple markets. A professional working environment that values high standards, integrity, and ethical conduct.

Sof. Medica Group is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome applications from candidates of all backgrounds and make employment decisions based on qualifications, skills, and relevant experience.