Specialist Credit Management

KEY ACCOUNTABILITIES Service Performance and Issue Resolution Execute daily O2C credit management tasks (credit limit calculation and maintenance, credit assessments, credit limit reviews, prepayment management, order release, blocked order management, and customer account unblocking) Ensure execution meets work instructions, KPIs and service level agreements Handle operational exceptions related to credit limit breaches, overdue payments, and blocked orders Identify and monitor (recurring) issues, perform root cause analysis and work with the process management team on the remediation or improvement to prevent recurrence Escalate structural issues, risks, and recurring defects to the Head of Credit Management / appropriate channels Implementation of Changes and Improvements Contribute to continuous improvement of underlying processes in Credit Management Support the implementation of new or updated work instructions, tools, and systems along the process (e.

g., SAP, Salesforce) including system testing and change management (e.g., end user training) Document and align with the process management team on the updates required to the standard operating procedures and control matrices to reflect process changes and lessons learned Collect improvement ideas, contribute to the operational improvement backlog and work with the Head of Credit Management and the process management team on the prioritization Participate in pilot activities, testing, and training related to changes impacting the operational line Process Accuracy and Reconciliation Ensure credit assessments and credit limit decisions are accurate and in line with company policies and credit risk frameworks Perform reconciliations and resolve variances related to credit and customer accounts Maintain credit management controls and ensure adherence to credit risk policies, financial control requirements, and internal audit standards Ensure accuracy of customer master data and credit-relevant terms Handle sensitive information securely Stakeholder Management and Communication Coordinate with Sales, Finance, Customer Service, and Billing Management teams to resolve complex issues Provide clear communication on operational status and credit decisions Support internal/external audits and ad-hoc queries JOB REQUIREMENT Education University degree in Finance, Accounting, Business Administration, Economics, or related field Relevant vocational education with significant experience may be considered Experience 3-5 years of experience in a process- or function-related operational role, ideally in Credit Management or O2C operations, preferably in a global shared services organization Experience working with O2C systems (e.

g., SAP, Salesforce) Experience performing root-cause analysis and supporting system/process improvement initiatives, including change management (i.e., end user training) Knowledge and skills Solid understanding of O2C systems and transaction workflows – SAP S4/HANA experience is an advantage Knowledge of credit risk policies, internal controls and compliance for credit management Strong attention to detail for financial and contractual documents Ability to handle sensitive financial and customer information securely Comfortable coordinating with Sales, Finance, Customer Service, and Billing Management teams Other requirements Excellent command of both oral and written English Can speak Mandarin language High level of confidentiality when handling sensitive financial and customer information POSITION SCOPE Reporting Line(s) Solid line(s) to: Head of Credit Management Working Relationships Internal contacts Head of Credit Management Other Specialists and Team Leads within Order-2-Cash and adjacent processes Process management teams Order-2-Cash Sales, Billing Management and Finance teams Group Treasury / OS&S Treasury Project team (e.

g., for any implementation projects) External contacts Service providers or external business partners as required for daily operations External credit rating agencies End customers Tax authorities