Customer Quality

The Dealership & Aftersales services

• Dealership’s DID (Dealer Issue Detection) received through system
• Dealership’s WC (Warranty Claim) received through system
• Dealership’s CIR I/S (Country Issue Report Incident/Safety) received through system
• Build excellent working relationship with all major stakeholders.
• Respect work standards and contribute to continual improvement of Product quality
• Detect, Analyze, facilitate and categorize the customer defects to create Technical Issues.
• Address Technical Issues to the right function with correct priority to reach 3MIS & 12MIS targets.
• In depth investigation of safety issue, with speed and according to the rules.
• Request, ensure failed parts from dealer reach the plant quality, design & supplier for failure analysis
• Lead Pre-Analysis meetings with key stakeholders for Field issues coming from market
• Facilitate Crisis meeting to alert the management in case of safety, media or legal risks.
• Conduct weekly regular rituals with key stakeholders / regions on common topics.
• Monitor and report on Key Performance Indicators (KPI’s) to prevent occurrence of non-conformity relating to Product, Processes and System.
• MS Excel
• Power point
• Outlook - 7QC tools & 8D
• Root cause analyssis techniques
• Failure data analysis
• Improving the Product Quality by controlling 3MIS & 12MIS failure trend