Director of Housekeeping

Description The Director of Housekeeper is responsible for directing and coordinating all Housekeeping and Public Space operations to ensure an efficient, well-organized department that consistently delivers the highest standards of cleanliness, guest satisfaction, and operational excellence. This position oversees daily housekeeping operations, labor management, budgeting, inventory control, employee development, and quality assurance.

The Director of Housekeeping ensures compliance with Boar’s Head policies and procedures, BH standards, Forbes Travel Guide standards, and AAA Four Diamond expectations. The ideal candidate is a hands-on leader with strong organizational and communication skills, a passion for hospitality, and the ability to motivate and develop a diverse team.

Bilingual proficiency (English/Spanish) is strongly preferred to support effective communication, training, and team engagement. Essential job duties include: Direct, supervise, and coordinate all Housekeeping and Public Space operations to maintain a clean, safe, and well-maintained resort. Ensure adherence to Boar’s Head policies, procedures, and quality standards.

Conduct daily inspections of guest rooms and public areas, ensuring cleanliness, presentation, and safety standards are consistently met. Train and monitor employees on BH, Forbes Travel Guide, and AAA Four Diamond standards. Monitor and proactively manage departmental wages, payroll, and operating expenses to meet budget expectations.

Oversee inventory, purchasing, distribution, and cost control of: Linens and laundry supplies Cleaning and guest supplies Uniforms Housekeeping equipment and machinery Establish staffing and productivity standards to maintain operational efficiency. Ensure the department operates within the approved budget. Maintain staffing guides and accurately monitor open job requisitions.

Work closely with the Engineering Department to coordinate timely completion of guest room work orders and preventative maintenance. Follow up daily on outstanding maintenance issues and ensure completion of guest room and public space repairs. Maintain effective communication with Front Desk, Engineering, and other departments to ensure seamless resort operations.

Perform all supervisory responsibilities necessary to effectively manage assigned personnel. Recruit, train, develop, and retain a qualified housekeeping team. Establish clear expectations and hold employees accountable for performance. Conduct regular department meetings to promote communication, teamwork, morale, productivity, and efficiency.

Foster a positive, cooperative, and professional working environment. Identify opportunities for employee growth and develop team members for future advancement. Ensure all employees receive appropriate training and understand departmental expectations. Promote a culture of accountability, teamwork, and exceptional guest service.

Requirements

High school diploma. At least 3 years of relevant housekeeping experience in a managerial and/or supervisory capacity, preferably in a Forbes Travel Guide Rated or a 4 Diamond luxury Hotel or Resort. Previous experience/knowledge of a Property Management System – Agylisis V1 preferred. Excellent communication skills, with an emphasis on training.

Ability to conform to the highest standards of cleanliness. Ability to perform administrative tasks in a timely manner.