FAP Account Manager

Office based role in Melville New York Purpose/Job Function: The Account Manager position is responsible for managing a set of established customers and sales of new products and services offered by the company.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Conduct Quarterly business reviews presented to the client Operate as the lead point of contact for any and all matters specific to our customers. Ensure the satisfactory implementation/installation/utilization of services.

Assist in the identification and recognition of new business development opportunities. Assist Sales Representatives with pre-sales and post-sales activities such as providing product information and answering product questions and inquiries. Assist sales lead generation activities and maintain a database of qualified sales leads.

Address customer issues through our proprietary task tracking tool. Load appropriate data regarding customer contacts, follow ups, and tasks into our customer database tracking tool. Prepare and execute quarterly customer account reviews. Understand the level of adoption and assess the risk of renewing existing contracts.

Introduce new features and best practices to customers. Track and report on key metrics surrounding customer success. Lead efforts to turn around customers that are at a risk of leaving our services. Maintain renewal list monthly. Provide guidance when needed to sales and customer success teams with respect to post-sales contractual negotiations and opportunities.

Build and maintain strong customer relationships Qualifications and Requirements: Skills Analytical Problem Solving Technical Skills Customer Service Interpersonal Skills Communication Proficiency Teamwork Responsibility A high level of confidentiality is required regarding all client specific data and safeguarding the information from other clients and competitors The ability to gather and analyze information, find possible solutions, select the best option, and evaluate the decision is required A high attention to detail is required, including verifying all work completed This position has no direct financial or budgetary responsibilities.

This position has no supervisory responsibilities There is a requirement to maintain and update documentation on all processes and procedures for client-based workload All electronic and hardcopy confidential information must be secured when unattended This position participates on a team in the sales and marketing department and requires backing up other team members, and assisting with workload as needed Education/Experience: Associate's degree or equivalent, or one year related experience and/or training; or equivalent combination of education and experience.

Knowledge of computer software including database software, internet software, spreadsheet software, PowerPoint software, and word processing software. Working Conditions: This position will sit in front of a computer for long hours at a time and may cause eye irritation or even muscle strain. This position does not require any strenuous or physical activity.

Physical Effort: the employee is regularly required to talk or hear; use hands to finger, handle, or feel; and reach with hands and arms. This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary Mental Effort: The employee is required to have a high level of attention to detail, ability to multitask regularly, and the ability to identify and resolve problems quickly Customary Work Hours: 7:00 A.

M. to 4:00 P.M., Monday through Friday. AFS is an equal opportunity employer and prohibits discrimination and harassment of any kind: AFS is committed to the principle of equal employment opportunity for all teammates and to provide teammates with a work environment free of discrimination and harassment.