Import & Customs Logistics Manager

Position Details

• Position Title: Import & Customs Logistics Manager
• Company: Stonegate Inc.
• Location: New York, New Jersey (Jersey City, Bridgewater) , California (Chino Hills, Ontario)
• Employment Type: Full-time , on-site
• Reporting To: Headquarters Logistics Management Department
• Base Salary Range: $95,000 - $150,000 Summary Stonegate Inc. is seeking a U.S.-based Import & Customs Logistics Manager to oversee import logistics resources, coordinate customs clearance operations, and strengthen import compliance processes for its cross-border e-commerce business. This role will manage relationships with U.S. customs brokers, freight forwarders, Importers of Record (IORs), trucking providers, and third-party warehouses while serving as a key liaison with the China-based headquarters.

Key Responsibilities

Import Logistics & Vendor Management

• Develop, evaluate, and manage U.S. import logistics partners, including IOR resources, customs brokers, freight forwarders, trucking carriers, and third-party logistics (3PL) warehouses.
• Maintain reliable supplier relationships, negotiate service terms and pricing, and monitor customs clearance timelines, costs, and service performance.
• Coordinate ocean, air, inland transportation, warehouse inbound operations, and reverse-logistics needs supporting cross-border e-commerce operations. Customs Clearance & Compliance
• Support the establishment and continuous improvement of U.S. import clearance procedures, including IOR arrangements, Powers of Attorney (POA), commercial invoices, packing lists, HTS/HS classification, customs valuation, bonds, and entry summaries.
• Coordinate with licensed customs brokers and import partners on CBP entry requirements, duties, Merchandise Processing Fees (MPF), Harbor Maintenance Fees (HMF), and applicable tariff programs.
• Assess compliance risks in proposed IOR and broker service models and help develop sustainable, appropriately documented import solutions. Import Exceptions & Regulatory Coordination
• Manage and escalate import exceptions such as CBP examinations, documentation requests, shipment holds, tariff disputes, importer data issues, supplemental duty assessments, and bond-related problems.
• Coordinate with qualified external specialists and business teams on product-specific requirements involving FDA, EPA, FCC, CPSC, and other U.S. regulatory agencies as applicable.
• Monitor relevant Section 301 tariffs and antidumping/countervailing duty (AD/CVD) exposure; flag potential compliance and cost implications for internal review. Cross-Border Communication & Reporting
• Serve as the U.S. point of contact for local logistics and customs service providers, coordinating closely with the headquarters logistics team in China.
• Standardize clearance documentation, exception escalation, service-level reporting, and cost breakdowns; communicate operational risks and corrective actions.

Qualifications

• At least three years of experience in U.S. import logistics, customs clearance, freight forwarding, customs brokerage, 3PL operations, or cross-border e-commerce logistics.
• Currently based in the United States with practical knowledge of U.S. import customs clearance procedures and related logistics workflows.
• Working knowledge of CBP import entries, IOR responsibilities, POAs, customs bonds, duties, MPF, HMF, and common customs broker operating practices.
• Demonstrated ability to assess import compliance risks, resolve shipment exceptions, manage service providers, and negotiate effectively.
• Fluency in English and Mandarin Chinese, with strong cross-border communication and coordination skills.
• Proficiency in Microsoft Excel or Google Sheets, including basic logistics cost analysis and reporting. Preferred Experience
• Prior experience with a U.S. customs brokerage firm, import operations team at a freight forwarder, inbound/import compliance at a 3PL, or a cross-border e-commerce company.
• Established relationships with U.S. customs brokers, IOR service providers, importers, and local logistics partners.
• Experience with FDA, EPA, FCC, or CPSC-regulated imports; Section 301 tariffs; AD/CVD risk; and CBP examinations or holds.
• Experience supporting China-based cross-border e-commerce sellers or publicly listed companies.
• U.S. Customs Broker License, Certified Customs Specialist (CCS) designation, or a professional background in customs brokerage or freight forwarding is a plus, but not required. Equal Employment Opportunity Stonegate Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.