Guest Services Representative

It's more than a career, it's a calling. MO-SSM Health Cardinal Glennon Children's Hospital Worker Type: Regular Job Highlights: Join a team where your work matters – every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact. In this role, you will provide hands-on support in a fast-paced care environment where every shift makes a direct impact on patients and families.

Your attention to detail, compassion, and ability to work closely with clinical teams will help create a safer, smoother care experience. If you enjoy interacting with patients and want to grow in a collaborative care setting, this role is perfect for you. Department: Guest Services Schedule: Part-time, night shift, every Saturday and Sunday from 10:30-pm to 6:30am.

Apply today. SSM Health – We bring out the incredible in you, every day.

Job Summary

Acts as a liaison between guests, staff and patients to respond to patient and guest information inquiries.

Job Responsibilities

PRIMARY RESPONSIBILITIES Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns. Receives guest suggestions and complaints and escalates through proper channels. Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.

Identifies and report issues of safety and maintenance. Assists in improving patient satisfaction. Anticipates family needs and resolves issues before they become major source of concern. Performs other duties as assigned.

EDUCATION

High School diploma/GED or 10 years of work experience EXPERIENCE No experience required PHYSICAL REQUIREMENTS Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. Frequent keyboard use/data entry. Occasional bending, stooping, kneeling, squatting, twisting and gripping. Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS None Department: 9507000010 Guest Services Work Shift: Variable Shift (United States of America) Scheduled Weekly Hours: 16 SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

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