Senior manager of CS

Senior Manager of Customer Service Location: New York, NY Job Description: The Senior Manager of Customer Service will be responsible for overseeing the customer service department and ensuring that all customer inquiries and issues are handled in a timely and professional manner. The ideal candidate will have a strong background in customer service management, excellent communication skills, and the ability to lead and motivate a team.

Responsibilities

Manage and oversee the customer service department Develop and implement customer service policies and procedures Ensure that all customer inquiries and issues are handled in a timely and professional manner Monitor customer service metrics and implement improvements as needed Train and develop customer service representatives Handle escalated customer issues and complaints Collaborate with other departments to improve the overall customer experience Stay up-to-date with industry trends and best practices Requirements: Bachelor's degree in business administration or a related field 5+ years of experience in customer service management Excellent communication and interpersonal skills Strong leadership and team management skills Ability to handle and resolve customer complaints and issues Knowledge of customer service software and tools Ability to work in a fast-paced environment