Store Leader Edinburgh The Gyle 6 month FTC

Lead. Inspire. Grow. Deliver. At Virgin Media O2, our stores are where technology meets human connection. Our retail teams create incredible experiences that keep customers coming back. As a Store Manager, you'll be at the heart of it all, leading a team of around 5-15 colleagues to deliver exceptional service, drive commercial success and bring our values to life every day.

You'll create an environment where people feel empowered to perform at their best, customers receive expert advice, and every interaction leaves a lasting impression. Whether you're developing talent, driving performance or shaping the future of your store, you'll play a key role in creating a culture that represents our values of brave, real and together.

Day to day, you’ll: Leading, inspiring and developing a high-performing team that consistently delivers outstanding customer experiences. Creating a positive, inclusive and engaging environment where colleagues can thrive and grow their careers. Driving sales performance and commercial results while ensuring every customer receives the right solution for their needs.

Using insights, data and your retail expertise to identify opportunities and maximise store performance. Managing store operations, budgets and P&L performance to ensure sustainable success. Coaching and supporting colleagues through regular feedback, development and performance conversations. Ensuring compliance, operational excellence and brand standards are always maintained.

Taking ownership of your store's performance and continually seeking new ways to improve results and customer satisfaction. Travelling when required for regional meetings, store visits, training and company events.

At Virgin Media O₂, we connect millions of people across the UK through broadband, mobile, TV and entertainment. Our retail teams are at the heart of our high‑street presence, helping customers understand their options and make confident choices. We’re proud to be named one of the Financial Times Top 500 Best Employers for 2026 .

We're looking for an energetic and commercially minded leader who thrives in a fast-paced retail environment and knows how to bring out the very best in people. You'll have: Experience leading and developing successful teams. Experience in providing growth opportunities for the team, ensuring continual skill development.

Strong commercial awareness with experience managing budgets with a solid understanding of profit and loss responsibilities. A proven track record of driving sales performance and achieving business objectives. Excellent coaching, communication and stakeholder management skills. The ability to adapt quickly and lead confidently through change.

A customer-first mindset with a passion for delivering exceptional service. A genuine enthusiasm for technology, connectivity and helping people stay connected.

What matters most in this role is mindset. If you’re customer‑focused, passionate about technology and keen to build your skills through structured training and support, we’d love to hear from you.

Our benefits include Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off. You’ll also have access to: Discounts on broadband, TV and mobile Cycle2Work schemes Dental insurance and neurodiversity assessments The Virgin Family platform and O₂ Priority