Client Service Representative

Job Description: VCA Heritage Animal Hospital is looking for a compassionate, energetic, and team-oriented Customer Service Representative to join our well-established 4.5-doctor practice in Savoy, Illinois. For more than 50 years, we've proudly provided exceptional veterinary care to the greater Urbana-Champaign community.

Located just minutes from the University of Illinois Urbana-Champaign campus, our hospital combines advanced medicine with a collaborative, supportive team that is passionate about delivering outstanding patient care and an exceptional client experience. If you thrive in a fast-paced environment, enjoy building relationships with clients, and love working with animals, we'd love to meet you!

What You'll Do

This unique cross-trained position combines the responsibilities of both a Veterinary Assistant and a Customer Service Representative, allowing you to make a meaningful impact from the front desk to the treatment area. As a Customer Service Representative, you will: Welcome clients and their pets with warmth and professionalism.

Answer phones and schedule appointments efficiently. Confirm appointments and make follow-up calls to clients. Educate clients about hospital services, wellness plans, and preventive care. Process payments and explain treatment estimates. Manage medical records and maintain accurate documentation. Recommend products and services that support pet health.

Help maintain a clean, organized, and welcoming reception area. As a Veterinary Assistant, you will: Obtain patient histories and assist with client education. Safely handle and restrain patients. Prepare exam rooms and treatment areas. Assist veterinarians and credentialed technicians during appointments and procedures.

Fill prescriptions as permitted by state law. Maintain accurate medical records. Support patient care with compassion and attention to detail. Help maintain a clean, safe, and efficient hospital environment. About Our Hospital Busy 4.5-doctor small animal and exotic practice. Caring for dogs, cats, pocket pets, chickens, and exotic species.

Offering wellness care, surgery, dentistry, diagnostics, ultrasound, dermatology, preventive medicine, and more. Collaborative, experienced team dedicated to providing exceptional medicine and client service. Supportive culture focused on learning, teamwork, and professional growth. Schedule This is a full-time position.

Typical schedule includes: Four 10-hour shifts each week Occasional Saturday shifts Hospital Hours: Monday–Friday: 7:30 AM – 6:00 PM Saturday: 8:00 AM – 12:00 PM What We're Looking For We're seeking someone who: Has at least one year of experience working as a Veterinary Assistant, Customer Service Representative, or in a similar veterinary role.

Communicates professionally and compassionately with clients and teammates. Enjoys working in a fast-paced, team-oriented environment. Has excellent organizational and multitasking skills. Demonstrates strong critical thinking and problem-solving abilities. Is passionate about providing exceptional patient care and client service every day.

Physical Requirements This position requires the ability to: Lift up to 40 pounds. Safely handle and restrain animals of varying sizes and temperaments. Work in an environment that may include exposure to animal allergens, odors, noise, contagious diseases, animal waste, scratches, and bites. Why Join VCA Heritage Animal Hospital?

At VCA Heritage, you'll become part of a supportive team that values collaboration, continuous learning, and compassionate care. We are committed to helping our Associates grow professionally while making a difference in the lives of pets and the families who love them. If you're looking for a rewarding career where your contributions truly matter, we'd love to hear from you!

Based upon experience- pay range is $15.50-17.50/hr If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer

• Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.