Visitor Service Assistant

We are currently looking for a Full Time Visitor Service Assistant to join our Event Operations Visitor Service team located at the Chickasaw Cultural Center working 8:00AM-5:00PM

• Tu We Th Fr Sa. Summary: Responsible for providing accurate information to patrons and tour groups of the Chickasaw Cultural Center. Assist in Cultural demonstrations, projects and special events.

Responsibilities

• Conducts research and produces talking points regarding cultural demonstrations and presentations regarding Chickasaw history and culture. Documents must include works cited/reference page * Familiarize patrons and tour groups with the Chickasaw culture and traditions * Provides tours and guidance to various size of groups * Develop custom itineraries for specific tours daily * Produce cultural crafts, arts, and other items as needed * Performs all other duties as assigned * Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency * Completes all training and development requirements and participates in continuing education opportunities * Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types

• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards * Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area Competencies: Essential: * Able to follow instructions, both written and oral * Able to adhere to all scheduling and attendance requirements * Good driving record and be insurable by the Chickasaw Nation * Operate standard and automatic vehicles * Honesty, truthfulness, reliability, accountability * Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines * Understand Native American culture and tribal programs * Knowledge and understanding of First American populations * Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management Skills: Essential: * Basic Computer skills Experience: Essential: * 1 year directly related experience Education: Nonessential: * Bachelors Other Credentials: Essential: * Pass general background check * Standard Driver's License Working Conditions: Nonessential: * Pass pre-employment drug test * Mix of office/non-office settings * Walking up to 75% of shift * Standing up to 75% of shift Training *It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training. Mission, Vision & Core Values Mission: *To enhance the overall quality of life of the Chickasaw people. Vision: *To be a nation of successful and united people with a strong cultural identity. Core Values: *The Chickasaw People *Cultural Identity *Servant Leadership *Selflessness *Can Do Attitude *Perseverance *Stewardship *Trust and Respect *Loyalty *Honesty and Integrity *Teamwork