Project Specialist, Resident Experience

Job Title: Project Specialist, Resident Experience FLSA Status: Hourly Location: New York, NY Worksite Status: Onsite Make New Yorkers Feel at Home. Beam living supports and manages communities across New York City—except here, we’re not just in the business of rent rolls and repairs. We’re in the business of creating places people call home.

That takes a team of people who care harder, think sharper, and refuse to settle for what has always been. Being a team member at Beam means staying curious, being a good neighbor, leading with heart, and consistently raising the bar. If you want work that matters, teammates who show up, and impact you can see and feel, you belong at Beam!

What the role looks like As a Project Specialist, on the Resident Experience team, you’ll work with our trades team to coordinate repairs in occupied apartments acting as the primary point of contact for our residents. You will be responsible for scheduling work orders, clearly communicating the scope of work, and handling all situations with empathy and patience.

What you will do

Coordinate complex work orders and schedule follow-up appointments to ensure resident maintenance issues are resolved in a timely manner. Be a direct point of contact for residents and facilitate the management of projects from beginning to end. Respond promptly and hospitably to resident requests. Handle escalated cases by reviewing work order history and identifying gaps in service to best address resident concerns.

Empathetically and objectively review situations to ensure we deliver on our commitment to leave residents happier than we found them. Provide thoughtful and creative solutions for escalated resident issues. Perform in-person inspections, take thorough notes and photos, to ensure the scope of work can be determined.

Who you are

A passionate team player who believes that helping others win is a noble cause. Solutions-driven and enjoys the challenge of solving complex problems. An executor who can see what needs to be done and is willing to do what it takes to complete the task at hand. An empathizer who can understand resident issues and present amicable resolutions.

Organized and able to address multiple projects simultaneously while ensuring prompt resolution. Able to pivot, when necessary, as urgent issues may arise. Strong and patient communicator who can address resident issues and provide the necessary detail to answer complex questions. Your skills and experience The ability to connect with others Strong communication and organizational skills 1-2 years of property management or customer service experience The discipline and willingness to do what needs to be done.

A love for doing what others won’t and solving difficult problems. A desire to grow and take on ever increasing responsibility. Doing any, or all of that, in a multi-family environment would be good too.

What we offer

$30 - $33 Exact compensation may vary based on skills, experience & location. A full slate of benefits: Family care benefits like parental leave, adoption assistance and fertility reimbursement. Personalized development programs with our dedicated L&D team. 401(k) plans and matching (with no vesting period), life and AD&D benefits, ID theft coverage, financial planning and legal advice, will creation, and tax prep assistance.

A range of medical, dental and vision plans (of course) Short/long term disability, flexible/health savings accounts and commuter benefits. Mental and emotional support services like ginger and Headspace, which provide access to guided workouts, meditations, music and more. Be you, so we can be us together At Beam Living, we believe our differences make us stronger.

We want you to be you, because diverse perspectives, experiences, and backgrounds help us build better teams, stronger communities, and a workplace where everyone feels they belong. To further our commitment to fostering an environment that welcomes and embraces diversity, all employment decisions at Beam Living are based on individual qualifications, business needs and job requirements without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other status protected by law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.