Medical Front Desk Receptionist - Patient Care Liaison FT

Description Every great clinic has someone who connects it all: patients, providers, coordinators, and billing. As our Patient Care Liaison, that's you. If you thrive in a fast-paced setting and love solving problems with a smile, this is where you belong. We are looking for a Front Desk Medical Receptionist or what we call a Patient Care Liaison (PCL) to join our team!

WHAT YOU WILL DO

In this role, you will be the first point of contact for patients, guiding them through their care journey with professionalism and empathy. As a key member of our team, you will manage scheduling, coordinate care, and provide essential support to patients, patient care coordinators, and providers. Your goal will be to create a welcoming and seamless experience for every patient, ensuring they feel supported and valued at every step.

Patient Support & Scheduling

• Welcome patients warmly and assist with check-in and check-out.
• Schedule, confirm, and reschedule appointments to maintain efficient patient flow.
• Verify insurance, explain financial responsibilities, and process payments.
• Manage incoming calls and direct them appropriately.
• Respond to patient inquiries with professionalism and care.
• Collect vitals and lab specimens as needed.
• Educate patients on clinic policies and procedures. Administrative Duties
• Maintain and update patient records while following HIPAA and organizational guidelines.
• Work closely with peers, providers, managers, and billing teams to foster a culture of quality care and operational efficiency in the clinic with positive and concise communication.
• Keep the reception and patient areas clean, sanitized, and organized.
• Process Prior Authorizations as needed. Additional Responsibilities
• Ensure all patient information is accurate and up to date.
• Be an Ally to efficiently and effortlessly close the loop on the patient journey by coordinating between the patient, patient care coordinator, provider, and clinic.
• Responsible for other duties as assigned by leadership.
• Attendance is an essential function of the job. WHAT’S IN IT FOR YOU: Compensation & Financial Rewards
• Competitive Base Hourly Rate o Ability to make a bonus
• Generous Paid Time Off and 8 Holidays
• Comprehensive medical, dental, and vision insurance Requirements WHAT YOU MUST HAVE: High School Diploma or Equivalent. Customer service experience (any industry). Preferred 6+ months of medical office experience. Experience with EMR systems, medical terminology, and health care procedures. Personal attributes Dependable, professional, empathetic, and genuinely wanting to help people in a caring way. Strong multitasking and problem-solving skills in a fast-paced environment. Adaptable and proactive, with a positive and team-focused attitude. Excellent communication and interpersonal skills with the ability to remain composed under pressure.