Training and Compliance Manager

The Training & Compliance Manager leads the development of NESL’s driver and equipment operator training programs and manages the company’s driver compliance processes. Reporting to the VP of Human Resources, this position builds the team, programs, and systems needed to prepare coworkers for their assignments, strengthen operating proficiency, and support continued development.

The role partners with Operations, Human Resources, Risk Management, and Safety to provide consistent instruction, develop internal trainers, and expand apprenticeship and mentoring programs. This position maintains reliable DOT and FMCSA compliance processes while advancing safe, efficient driving and equipment operation aligned with NESL’s business needs.

Leadership & Oversight:

• Supervise, mentor, develop, and evaluate the training and compliance team.
• Lead the design, delivery, and improvement of driver training, heavy equipment operator training, and apprenticeship programs.
• Establish department priorities and annual plans that balance ongoing training and compliance responsibilities with program development and improvement.
• Standardize driver and vehicle programs. Update policies and standards in partnership with Transportation, Operations, Safety, Risk Management, and HR.
• Provide regular reports to operational leaders on training programs, coworker proficiency, compliance status, and program effectiveness. Recommend improvements based on results.
• Serve as system owner of the driver camera monitoring system. Establish consistent administration, reporting, and coaching processes, with operational supervisors responsible for coaching their drivers and reinforcing company driving standards.
• Analyze driver and equipment operator performance, compliance findings, incidents, and training results to identify skill gaps and recommend targeted improvements. DOT Compliance:
• Ensure NESL’s compliance with all DOT, FMCSA, and state transportation regulations.
• Oversee driver qualification files, hours-of-service monitoring, drug and alcohol program compliance, and licensing requirements.
• Conduct internal audits and coordinate corrective actions to maintain compliance readiness.
• Coordinate the preparation and completion of regulatory and compliance documents.
• Serve as the Designated Employer Representative (DER) for the DOT drug and alcohol testing program. Training & Development:
• Lead the development and execution of new driver onboarding, continuing education, remedial instruction, and skills-based training, including behind-the-wheel instruction and practical evaluations.
• Manage Concrete Delivery and Heavy Equipment Operator apprenticeship programs. Partner with Operations and HR to develop curriculum, coordinate cohorts, monitor progress, and ensure participants meet applicable program standards.
• Oversee training and compliance record systems, with administrative staff maintaining accurate records and producing reports on training completion, qualifications, certifications, and compliance requirements.
• Ensure training methods and materials are effective, consistent, and up to date with regulatory requirements. Establish consistent training materials, lesson plans, and practical evaluation standards. Review and improve programs based on coworker performance, operational feedback, and applicable requirements.
• Establish and oversee the lead driver trainer network. Define trainer qualifications and responsibilities, standardize instructional materials, and ensure regular observation, coaching, and evaluation of field trainers.
• Deliver selected training sessions and develop internal instructors through train-the-trainer instruction, observation, coaching, and consistent evaluation practices.
• Support annual driver refresher training in conjunction with Transportation and Operational leaders. Collaboration & Program Management:
• Partner with Operations, HR, and Safety leaders to align training and compliance initiatives with company objectives. Coordinate common safety content with the Safety Training Manager.
• Work with operational leaders to support continued skill development and prepare coworkers for additional operating responsibilities through structured training, mentoring, and practical experience.
• Establish goals and objectives for all training and compliance programs. This includes establishing or updating any associated policy and procedure.
• Manage the preventable vehicle incident (PVI) reporting process. Establish a baseline, analyze trends and implement interventions to reduce incidents. Communicate metrics to operational leadership.
• Oversee and maintain driver handbooks for RMC and Tri-Axle drivers. Other Functions :
• May perform other duties as assigned. Other duties may include assisting with hiring efforts and recruiting.

Qualifications

• Bachelor’s degree or equivalent with job experience in Business Administration, Education, Logistics, or related field. Significant relevant work experience may be considered in lieu of a degree.
• Demonstrated experience managing people and building or improving training, operational, or compliance programs. Working knowledge of DOT, FMCSA, and applicable state transportation requirements, with the ability to manage technical specialists and obtain additional training as needed. Proven experience in developing and executing training programs.
• Strong public speaking and presentation skills.
• Ability to build professional relationships with leaders and external networks.
• Proficiency in using Microsoft Office (Word, Outlook, Excel, PowerPoint) and HRIS or related database systems.
• Proficiency in Microsoft Office Suite.
• Valid driver’s license and compliant with NESL Driving Standards.
• Must be able to respond to emergencies after scheduled work hours and during weekends.
• Must be able to travel to multiple sites and projects throughout NESL locations.
• Must be able to travel overnight as needed.
• Must be able to work nights when necessary to support nighttime operations. Personal Characteristics and Competencies:
• Proactive customer service orientation.
• Strong interpersonal, verbal, and written communication skills.
• Must be able to work in a fast-paced environment and handle multiple tasks simultaneously.
• Must possess strong attention to detail, good organizational skills with the ability to ensure accurate work.
• Entrepreneurial spirit combined with prudence. (i.e., consideration of long-term risks and opportunities). Highly developed organizational influence and negotiation skills.
• Strong people and culture manager with a track record of building bench strength, leading leaders, and maximizing the impact of the organization.
• A self-confident, proactive professional who can successfully lead in a fast-changing business environment.
• Tough minded with the courage of convictions to drive critical strategies and programs through to completion.
• A change agent willing to take measured risk and who is committed to deliver on commitments to the organization.
• Personal and professional alignment to NESL’s Cultural Goals:
• Focus & Integrity to Do What’s Right
• Know the Numbers, Know the Business
• Embrace Change
• Intentionally Collaborative