People & Culture (Pc) Manager

Key Responsibilities

HR Strategy & Leadership Develop and implement the HR strategy and annual people plan aligned with business objectives and operational requirements in The Gambia. Lead the People & Culture function, establishing clear processes, policies, controls, and service standards. Advise management on workforce planning, talent management, organizational design, and people risks.

Ensure HR activities are conducted ethically, transparently, and in accordance with company policies and applicable Gambian labour laws. Develop HR budgets and monitor expenditure against approved plans. Recruitment & Talent Acquisition Manage end-to-end recruitment activities, including job analysis, requisition review, job descriptions, sourcing, screening, interviewing, selection, and onboarding.

Develop and maintain a talent pipeline for critical roles and succession planning. Ensure recruitment processes are fair, transparent, and aligned with diversity and inclusion objectives. Coordinate with recruitment agencies and training institutions where required. Maintain complete and accurate recruitment documentation and audit trails.

Employee Relations & Engagement Serve as the primary point of contact for employee relations matters, including grievances, disciplinary actions, and conflict resolution. Foster a positive workplace culture through employee engagement initiatives, feedback mechanisms, and recognition programs. Conduct regular employee engagement surveys and develop action plans based on results.

Manage employee communication channels and ensure timely dissemination of company information. Promote a safe, inclusive, and respectful work environment. Performance Management & Development Develop, implement, and manage the performance management framework, including goal setting, appraisals, and development plans.

Conduct performance reviews and provide coaching and guidance to managers on performance-related matters. Identify training needs and coordinate learning and development programs for employees. Support career development and succession planning initiatives. Monitor and evaluate the effectiveness of training and development interventions.

Compensation

Benefits & HR Administration Develop, implement, and manage competitive compensation and benefits programs aligned with market benchmarks and company policy. Manage payroll processing, statutory deductions, and employee benefits administration in coordination with Finance. Maintain accurate employee records, HR databases, and personnel files.

Ensure timely and accurate HR reporting, including headcount, turnover, absenteeism, and other key metrics. Manage employee contracts, offer letters, and other HR documentation. Compliance, Risk & Reporting Ensure HR activities comply with company policies, delegated authorities, contractual requirements, and applicable Gambian labour laws.

Maintain HR records to support internal and external audits. Identify and mitigate HR risks, including legal claims, employee disputes, compliance breaches, and talent shortages. Prepare regular HR reports covering headcount, turnover, recruitment, training, and key risks. Support investigations and corrective actions relating to HR irregularities.

Systems & Process Improvement Ensure accurate use of HRIS, payroll, and other HR systems where applicable. Improve HR workflows, controls, reporting, and automation. Develop standard HR templates, performance evaluation tools, and engagement dashboards. Promote best practices and HR capability development across relevant teams.

Perform any other duties as assigned by the Country Director / Managing Director. Person Specification Qualifications Bachelor's degree in Human Resources Management, Business Administration, Psychology, Organizational Development, or a related field. A Master's degree is an advantage. Professional HR certification such as CIPD, SHRM, HRCI, or equivalent is required or strongly preferred.

Fluency in French is required; strong English communication skills are an advantage. Experience Minimum of 7–10 years' experience in human resources management, people operations, or organizational development. At least 3–5 years in an HR management or senior HR role, preferably within a large, multinational, infrastructure, services, construction, waste management, or operational environment.

Demonstrated experience in recruitment, employee relations, performance management, compensation and benefits, training and development, and HR compliance. Experience managing HR operations in The Gambia or a comparable West African market, with knowledge of local labour laws and regulatory environments. Experience with HRIS/payroll systems (Oracle HCM, etc.)

and strong Microsoft Office capability. Experience managing multiple sites, diverse teams, and competing operational priorities. Skills & Competencies Strong people management, employee relations, and talent acquisition skills. Excellent French communication skills, both written and spoken. Strong analytical, organisational, and problem-solving abilities.

High level of integrity, confidentiality, attention to detail, and commitment to ethical HR practices. Strong stakeholder management and cross-functional collaboration skills. Ability to work under pressure, manage deadlines, and make sound people decisions. Proactive mindset with strong risk-management and continuous-improvement orientation.

Demonstrated ability to build and maintain a positive workplace culture. Strong coaching, mentoring, and leadership capabilities. Proficiency in HRIS, payroll software, and Microsoft Office Suite.