Customer Care Representative

Job Details: Job Location: Casco

• Casco, WI, Position Type: Full Time, Education Level: High School, Salary Range: $19.81 - $24.04Hourly, Job Shift: Day, Job Category: Customer Service, At Bank of Luxemburg, we believe banking is about more than accounts and numbers—it’s about people. Our mission is “To Have a Positive Impact on People’s Lives,” and that drives everything we do. We’re proud of our strong community roots, our team-first culture, and our commitment to making every customer feel cared for. We’re looking for a Customer Care Representative to join our Casco team—someone who enjoys connecting with people, solving problems, and making each interaction a positive experience. What You’ll Be Doing This role is all about listening, helping, and guiding our customers so they feel supported every step of the way. On any given day, you might: Answer phone calls, emails, or online messages from customers and help with their banking questions Walk customers through online banking, mobile services, or account changes so they feel confident and secure Troubleshoot problems and find solutions, making sure customers know you’ve got their back Connect people with the products and services that can make their lives easier Be an active part of team meetings where ideas, successes, and ways to improve are shared Qualifications: What We’re Looking For We’re seeking a motivated professional who thrives in a fast-paced, service-focused environment. The ideal candidate will bring: 1–2 years of customer service experience (banking or sales is a bonus, but not required) A friendly, professional communication style—especially over the phone Strong problem-solving skills and the ability to make sound decisions Great attention to detail and follow-through to keep customers happy Comfort with technology and a willingness to learn new systems Why You’ll Love Working Here When you join Bank of Luxemburg, you’re not just starting a job—you’re becoming part of a community. Here’s what you can expect: Health, dental, and vision insurance to keep you and your family well Paid time off to volunteer so you can give back to causes that matter to you Opportunities to grow your skills and career in a supportive environment A culture built on teamwork and transparency, where your voice matters Competitive pay because we value the work you do Your Schedule This position works 35–40 hours per week, Monday–Friday. Occasionally, Saturday shifts may be added in the future. If you’re excited to make a difference and want to be part of a team that values people first, we’d love to meet you.