Supervisor, RCM

As the Supervisor, RCM, you will play a crucial role in overseeing and optimizing our insurance verification, referrals, and prior authorizations processes. Your expertise in Epic and insurance workflows will ensure efficient and accurate operations. You will lead a team of specialists, providing guidance, support, and performance management to drive productivity and quality.

This role is perfect for an experienced leader with a passion for healthcare revenue cycle management. Lead and manage a team of insurance verification, referrals, and prior authorizations specialists. Ensure accurate and timely insurance verification, referrals, and prior authorizations processes. Monitor and optimize team productivity, quality, and workload distribution.

Provide coaching, escalation support, and workflow oversight to team members. Manage and track SLA/KPI performance, identifying areas for improvement. Stay updated on insurance eligibility, referral requirements, and payer guidelines. Collaborate with cross-functional teams and clients to ensure smooth operations. Implement process improvements and best practices to enhance efficiency.

Conduct performance evaluations and provide constructive feedback. Ensure compliance with regulatory and industry standards. Minimum 3+ years of current, hands-on Epic experience is mandatory. 2+ years of direct experience in Insurance Verification, Referrals, and/or Prior Authorizations is essential. Prior supervisory or leadership experience, preferably in healthcare revenue cycle operations, is required.

Strong knowledge of insurance eligibility, referral processes, authorization workflows, and payer guidelines. Experience managing team productivity, quality assurance, and workload allocation. Ability to provide effective coaching, support, and performance management. Excellent communication and organizational skills with a client-centric approach.

Experience working in a high-volume, fast-paced healthcare environment is preferred. Strong analytical skills to interpret data and identify process improvements. A proactive and results-driven mindset with a passion for healthcare revenue cycle management.